UKG is great but needs mending of Union Environments
July 06, 2025

UKG is great but needs mending of Union Environments

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

Previously we used Ascentis and ADP. The goal with the UKG Pro system was to tie both of em together in one system.

We also added on a few packages that we use such as recruiting and On-boarding, compensation, and benefits.

Pros

  • Provides easy access for employee data with quickviews
  • Extremely flexible with how employee timecards can be set up to adjust for various variable such as contract changes for Union employees.
  • Setting up profiles for different users.

Cons

  • LM-2 Reporting for Unions. Particularly, this system had to be adjusted to operate in the way that our union requires but when it comes to getting reports, that are net set in Dataviews are not the best.
  • BI Reporting could be easier to use but overall its manageable.
  • As an International Union, I would like to see that you offer more Union friendly options such as when it comes to LM-2 reporting. When it comes to compensation as a union it is difficult to fit this system with how we deal with compensation and salary planning.
  • It has allowed our HR office from doing mundane things such as letting employees know what their accrual balance is.
  • It has made updating personnel information much sooner.
We were able to centralize People data, pay, on-boarding, and recruiting,
Reduced engagement regarding menial tasks.
I think that the system works but unfortunately it is not the best for Union environments. It provides a lot of useful information in an easy to follow format once you use the system. As someone who is not only an end-user but a manager of the system, it has been a task trying to understand what does what in some instances. We also may not have had the best Phase 1 team.
Ascentis (discontinued), ADP API Central

Do you think UKG Pro delivers good value for the price?

Not sure

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

No

Would you buy UKG Pro again?

Yes

I believe that this system is great for an organization that is not Union based. It provides the best information at a glance and allows for a lot of other data that was not previously available to us.

UKG Pro Feature Ratings

7.9
Employee demographic data
10
Employment history
4
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
10
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
8
7.3
Pay calculation
7
Off-cycle/On-Demand payment
8
Direct deposit files
9
Salary revision and increment management
5
6.5
Approval workflow
6
Balance details
7
8.5
View and generate pay and benefit information
6
Update personal information
10
View job history
10
View company policy documentation
8
Asset Management ()
Not Rated
5.5
Report builder
6
Pre-built reports
5
Integration with other HR capabilities ()
Not Rated
2.0
Review reminders
2
Succession Planning ()
Not Rated
7.5
New hire portal
8
Manager tracking tools
7
Performance and Goals ()
Not Rated
8.0
Job Requisition Management
8
Company Website Posting
9
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
5

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 6 months ago
    Thank you so much for taking the time to leave your helpful feedback

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