Great tool for HR
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
Our organization uses UKG Pro (formerly Ultimate Software UltiPro) across our whole organization as our teammates' self-service portal. It also functions as our employee database that we use for recruiting, onboarding, and payroll.
Pros
- User friendly
- Convenient mobile app
- Updates are frequent and effective
- Many training courses available
Cons
- Back office set up seems very outdated and not as user friendly
- Super user role should be able to do everything
- When folks get re-hired, sometimes they bypass the onboarding gateway if they use the same email we already have for them in the system
- Increased employee engagement
- Manage all HR activities within one platform
When I was first given back-office access, my mouse was not working and I could not click on anything in order to move through. I was already stressed because I knew the damage that could be done if I messed anything up and my leader was going away for a new job. The support team was very patient with me and did not get exasperated with my frustration with myself and the program. They fixed the issue within 10 minutes and then followed up afterwards.
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