Item: UKG Pro
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

UKG Pro is currently being used across the whole organization as an HRMS platform to house employee personnel data. We use it to process payroll and also use their Payment Tax Services as well as Onboarding and Recruiting.

Pros and Cons

Payroll Processing software
Human Resources management software
Onboarding and Recruiting software
Continue to enhance existing products based on customer feedback

Tax Payment Services amendment processing
Customer Service response time

Return on Investment

Ability to manage all HR activities within one platform
Has features that saves time

Centralization

Benefits Administration and timekeeping centralization were a big plus. The employee is able to access and perform tasks related to benefits, pay, and time with one single sign on. The outside vendors receive the necessary information through API feeds and automatic exports. Building automatic exports is an additional upfront cost, but it saves a lot of time and eliminates a lot of errors in the long run.

UKG Personal Experience

From a payroll perspective, there are several features built into the platform that create more ease of use and save a tremendous amount of time from manual calculations and input. An example of such features include Pending Pay, Retroactive Pay, Consolidated Direct Deposit, and automated reports at payroll close.

Alternatives Considered

We had an older version of ADP from 2012 that we were paying for separately and accessing via a single-sign on link from within UKG Pro. With the merger of Ultimate Software and Kronos, we decided to use the UKG Ready timekeeping platform in 2022 to consolidate our billing and obtain a better price deal.

Key Insights

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

Likelihood to Recommend

Our company setup is not overly complicated and follows basic needs for payroll, HR management, and timekeeping. We have used Ultimate Software since 2007. The merger with Kronos in 2020 was a bit rocky in the areas of tax payment services and customer service, but we are hoping for better things as they iron out the tasks and responsibilities for former Ultimate Software products. Newer clients should not have that issue, however, because they are joining post merger and will not have to seek assistance on pre merger products. As a whole, the product offering is great and has most features that you would expect to have available in 2023.

UKG Pro Delivers A One Stop Shop For Basic HR/Payroll/Benefits

Overall Satisfaction with UKG Pro