Superb customer service, great BI functionality
February 19, 2021

Superb customer service, great BI functionality

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

- Payroll department to process payroll.
- HR department to manage compensation and wellness.
- Finance department to run report and drive business decisions.

Pros

  • Customer service - all the RR calls i had were pleasant and helpful.
  • BI capabilities.
  • Mass update through import file.

Cons

  • We had hurdles during initial learning phase, the onboarding team can do a better job but it could be our specific account manager who was let go during later phase.
  • BI reports are game changers!
This is my favorite part of UKG.
All the support I got from calling is so helpful and all of them were pleasant to speak with.
I had to run an off-cycle payroll during after hour. The representative held my hands to go through the entire process because I was new to it. I was able to make the deadline with peace in my mind.
We like how powerful it can be as long as we master the skills first.

UKG Pro Feature Ratings

8.4
Employee demographic data
7
Employment history
9
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
9
8.8
Pay calculation
9
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
7
Salary revision and increment management
10
10.0
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
8.8
Performance plans
9
Performance improvement plans
9
Review status tracking
9
Review reminders
8
Succession Planning ()
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
9.0
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
9
Recruiting / ATS ()
Not Rated

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