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Issues following merger but still good software
February 19, 2021

Issues following merger but still good software

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

We are currently using UKG Pro across our entire company. It addresses all of our payroll and HRIS needs.
  • Payroll processing
  • Employee reviews
  • Timekeeping (has improved with the addition of Kronos but you must pay additional fees).
  • Customer service has dramatically declined since the merger with Kronos.
  • UKG has increased our employee engagement.
The reporting is more robust with UKG Pro versus Paycom.
It seems that after the merger with Kronos, the different modules are down more frequently.
The rapid response team is less than rapid following the merger.
Our account manager when above and beyond with a tax issue that we had. The amount of detail provided was exceptional.
It may not be the best fit if you are looking for an all-in-one package. Several of the essential services provided are in separate modules which is not very convenient.

UKG Pro Feature Ratings

7.3
Employee demographic data
9
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
6
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
Not Rated
6.8
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
6
Benefit plan administration
6
Direct deposit files
7
Salary revision and increment management
7
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
9.0
View and generate pay and benefit information
Not Rated
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
9
Not Rated
Tracking of all physical assets
Not Rated
3.0
Report builder
3
Pre-built reports
3
Ability to combine HR data with external data
3
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
Not Rated
6.0
Create succession plans/pools
6
Candidate ranking
6
Candidate search
6
Candidate development
6
7.0
New hire portal
7
Manager tracking tools
7
6.8
Corporate goal setting
7
Individual goal setting
7
Line-of sight-visibility
7
Performance tracking
6
8.0
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
8
Applicant Tracking
8
Notifications and Alerts
8