UKG is excellent!
April 22, 2021
UKG is excellent!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
Our organization utilizes UKG as its Core HCM tool. We have Core with Benefits and Payroll, Case Management, File Management, Recruitment, Onboarding, and BI reporting.
For us, UKG is the one-stop-shop for our employee's HR needs. All HR requests can be funneled through ECM to streamline our processes. From a recruitment standpoint, all candidates flow through UKG from application through Onboarding and into Core. It has made our recruitment process much more efficient and our recruitment metrics are performing below SHRM averages.
For us, UKG is the one-stop-shop for our employee's HR needs. All HR requests can be funneled through ECM to streamline our processes. From a recruitment standpoint, all candidates flow through UKG from application through Onboarding and into Core. It has made our recruitment process much more efficient and our recruitment metrics are performing below SHRM averages.
- UKG is good at engaging their customers to see what enhancements could be made to make their customer's lives easier.
- UKG is responsive when you call into the hotline for assistance.
- The webinars for releases are super helpful.
- While they are excellent at asking for suggestions, there are plenty of suggestions that have an enormous amount of votes and have not been implemented and/or are not being considered.
- Within recruitment, error messages do not indicate what the actual problem is and you have to dig to figure out the issue. If there is a character spacing issue, highlight it or provide text that pinpoints the issue.
- Implementing UKG improved our efficiencies so much we eliminated having to hire an additional person.
- Our hiring demand increased by 60% in 2020 and our time to hire decreased by 28% using UKG.
- Our benefits enrollment turned fully digital saving at least 2 weeks worth of work.
UKG has excellent customer service and is a comprehensive tool that is easy for the end-users and admins. From the administrative side, it is less clunky and does not need a bunch of add-ons to get the job done the way you need it because it is built into the platform.