UKG is excellent!
April 22, 2021

UKG is excellent!

Sarah Cooper Truchard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

Our organization utilizes UKG as its Core HCM tool. We have Core with Benefits and Payroll, Case Management, File Management, Recruitment, Onboarding, and BI reporting.

For us, UKG is the one-stop-shop for our employee's HR needs. All HR requests can be funneled through ECM to streamline our processes. From a recruitment standpoint, all candidates flow through UKG from application through Onboarding and into Core. It has made our recruitment process much more efficient and our recruitment metrics are performing below SHRM averages.
  • UKG is good at engaging their customers to see what enhancements could be made to make their customer's lives easier.
  • UKG is responsive when you call into the hotline for assistance.
  • The webinars for releases are super helpful.
  • While they are excellent at asking for suggestions, there are plenty of suggestions that have an enormous amount of votes and have not been implemented and/or are not being considered.
  • Within recruitment, error messages do not indicate what the actual problem is and you have to dig to figure out the issue. If there is a character spacing issue, highlight it or provide text that pinpoints the issue.
  • Implementing UKG improved our efficiencies so much we eliminated having to hire an additional person.
  • Our hiring demand increased by 60% in 2020 and our time to hire decreased by 28% using UKG.
  • Our benefits enrollment turned fully digital saving at least 2 weeks worth of work.
UKG has excellent customer service and is a comprehensive tool that is easy for the end-users and admins. From the administrative side, it is less clunky and does not need a bunch of add-ons to get the job done the way you need it because it is built into the platform.
UKG performance is great. It runs quickly and integrates well with our background check vendor and other job board integrations that we have. The data feed setups allow us to function seamlessly within the platform. I have not seen a slow down in performance with our integrations at this point.
The Support team when you call in is quick and efficient. The majority of the time they are able to resolve your ticket on the phone. When you submit a ticket through the system you tend to wait longer and have to escalate it before it gets tended to, so, if you want it done quickly, calling in is your best bet.
UKG is a great tool for those looking for a new HRIS vendor. UKG is well suited as a comprehensive HCM platform and can provide efficiencies within your organization. Organizations where I have used UKG have not exceeded 6,000 employees so I am not sure how the product scales for organizations above that size.

UKG Pro Feature Ratings

Employee demographic data
9
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
7
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
10
Manager tracking tools
10
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
9
Applicant Tracking
10
Notifications and Alerts
10