UKG Pro is a One-Stop Shop
April 22, 2021
UKG Pro is a One-Stop Shop

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
UKG Pro is being used by our entire organization. It is utilized as our HR software to store all employee information, annual benefit elections, time management, payroll, and reporting. It's allowed us to go paperless as an HR Department. It has also allowed for in-depth, accurate reporting of information including turnover which has been a huge focus. UKG Pro is really our one-stop shop.
Pros
- Payroll
- Storing employee information
- Reporting
- Customization
Cons
- Reporting can be difficult if you are new to it, but many enhancements have been made recently.
- Role administration with new releases.
- Scheduling in UTM
- Cost/time savings
- One-stop shop
- Increased reporting capabilities
With it being 6 years since we shopped and selected UKG Pro, I don't remember the specific names of the other products we looked at and I don't want to give false information. I do recall that some of the others were very "flashy" and the employees were not helpful. UKG Pro's customer service stood out from the others.
Recently, we had an issue with communication, which impacted a report that we were working on. It got to the point where we needed to get several members of the team all the way up at UKG involved. While this situation started out negative and frustrating, once we had the right people involved, we were able to find a solution and get our information corrected. After this was done, UKG didn't just let it be the end. They spent time with us to dig deeper to find out what happened before our account manager got involved and used it as a learning experience for them to make sure it never happened again.
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