UKG Pro is a One-Stop Shop
April 22, 2021

UKG Pro is a One-Stop Shop

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro is being used by our entire organization. It is utilized as our HR software to store all employee information, annual benefit elections, time management, payroll, and reporting. It's allowed us to go paperless as an HR Department. It has also allowed for in-depth, accurate reporting of information including turnover which has been a huge focus. UKG Pro is really our one-stop shop.

Pros

  • Payroll
  • Storing employee information
  • Reporting
  • Customization

Cons

  • Reporting can be difficult if you are new to it, but many enhancements have been made recently.
  • Role administration with new releases.
  • Scheduling in UTM
  • Cost/time savings
  • One-stop shop
  • Increased reporting capabilities
With it being 6 years since we shopped and selected UKG Pro, I don't remember the specific names of the other products we looked at and I don't want to give false information. I do recall that some of the others were very "flashy" and the employees were not helpful. UKG Pro's customer service stood out from the others.
Overall we have very few issues with UKG Pro. The only area that we struggle with from time to time is the reporting functionality. Rarely, the reports don't run or the opposite happens when there is a glitch and the system sends out several notifications at once. This is something that has been reported and they are working to fix.
Most generally, the support is great. There was a period of time where I think that UKG expanded possibly a little too quickly and didn't have the support available to assist all customers. That has significantly improved, but rapid response sometimes still feels like you get someone that is a little too green and cannot immediately solve your issue.
Recently, we had an issue with communication, which impacted a report that we were working on. It got to the point where we needed to get several members of the team all the way up at UKG involved. While this situation started out negative and frustrating, once we had the right people involved, we were able to find a solution and get our information corrected. After this was done, UKG didn't just let it be the end. They spent time with us to dig deeper to find out what happened before our account manager got involved and used it as a learning experience for them to make sure it never happened again.
UKG has been great for our company to get everyone on the same page. We've been able to post announcements, links to surveys, and documents all in one place. These documents vary from a handbook to benefits information to training documents. This is great for an HR department looking to get everything in one place.

UKG Pro Feature Ratings

9.7
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
9.3
Approval workflow
10
Balance details
9
Annual carry-forward and encashment
9
9.4
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
9
Employee recognition
8
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
8.8
Performance plans
9
Performance improvement plans
9
Review status tracking
8
Review reminders
9
Multiple review frequency
9
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Natalie Arenal | TrustRadius Reviewer
    Natalie Arenal
    (Vendor Representative) commented 4 years ago
    Thank you for your feedback. We're thrilled to hear UKG Pro is a one-stop shop for you. We appreciate your insights!

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