UKG for the win!
July 02, 2024

UKG for the win!

Sara Riley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Ready

We use UKG Ready for HR Administration, Benefits, Payroll, Recruiting, Onboarding, and Training. Ready is also integrated with a few of our partners, such as our 401K. The 360 integration is fantastic! We've cut so much manual entry, and our employees have a better experience since the systems talk to each other. Everything flows through, and UKG did everything to set it up. We love it!

Pros

  • When you open a ticket, they research and test the answer before they contact you so they know it will work for you. There's no troubleshooting on the phone. All the work was done beforehand.
  • They are super knowledgeable and supportive. They are a pleasure to work with.
  • They are way ahead of the game when it comes to technology and innovation.

Cons

  • I've been live with Ready for the last 7 months and I've never had an issue.
  • We are a very small HR department. The 360 integrations we created completely eliminated all manual entries for our team.
We rolled out UKG without any training for our employees. They logged in and learned how to use the system without any training.
We didn't have much involvement in the integrations. UKG worked with the vendor, and we were kept informed every step of the way. It was great not to be heavily involved, and we experienced such efficiencies with them.
The first time I entered a support ticket, the representative called me back and said....'I researched your issue, I tested it before I called you, and I am ready to help you through it. I nearly fell over! I've never received any customer support from a human capital organization in my entire career.

Do you think UKG Ready delivers good value for the price?

Yes

Are you happy with UKG Ready's feature set?

Yes

Did UKG Ready live up to sales and marketing promises?

Yes

Did implementation of UKG Ready go as expected?

Yes

Would you buy UKG Ready again?

Yes

From sales to discovery, implementation, and customer success, the process was seamless and pleasant. I love the people who work at UKG. You can tell they have a great company culture and care about our success.

UKG Ready Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
10.0
Tracking of all physical assets
10
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
10.0
Create succession plans/pools
10
Candidate ranking
10
Candidate search
10
Candidate development
10
10.0
New hire portal
10
Manager tracking tools
10
10.0
Individual goal setting
10
Performance tracking
10
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 2 years ago
    Thank you so much for the wonderful review, Sarah!

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