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Great Company, great product!
Updated July 27, 2017

Great Company, great product!

William Timmins CCP, GRP, SPHR | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Version 12.01

Modules Used

  • Payroll, Time Management, Benefits / Open Enrollment

Overall Satisfaction with UltiPro

UltiPro is used within the HR department, as the HRIS system, for payroll and for the benefits open enrollment process. It is used across the whole organization in the context of time management and as a communication vehicle. The major business problem it addresses is that it provides a single focal point in terms of gathering and disseminating information across and throughout the entire organization. Our company has employees dispersed across the country; it is not always easy to get everyone on the "same page". Through the use of employee webinars and the UltiPro system, we have dramatically improved our efficiency, accuracy and time to completion in such areas as Time Management, Open Enrollment and Life Events such as new hires, change in status etc.
  • Great payroll system. Allows you to manage the function in-house instead of being at the mercy of external vendors. The same can be said of the benefits enrollment module.
  • It is very user friendly. From employees using it to complete their time management or change personal data, to power users who configure modules, the system is intuitive, and easy to use.
  • The customer service is fantastic. We have several dedicated reps who always make themselves available when needed and often proactively check in. The tech support and training classes are great too. Support given during initial implementation was second to none.
  • The one area where I would like to see easier usage would be in the area of report writing. I say this having very little hands on experience with generating reports; I may feel differently if I used it more often or took a class.
I have spoken to several potential customers who were considering purchase and implementation; my main mantra is that it is a great system, best in class in my opinion. I do advise people that if they are interested in the system, that it is a hands on, participatory process; you are not paying Ultimate Software to do it all for you. Success will require providing resources to implementing and maintaining the system. So if there is a company with limited resources who is not able to dedicate ample personnel to an implementation, they can hire consultants to do so, but will need to ensure they train people accordingly.

UKG Pro Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
5.0
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

UltiPro Implementation

UltiPro Reliability

I found UltiPro extremely flexible and able to adapt to most business situations.
Great system, easy to use. Excellent support.