Unitrends has saved the day!
April 21, 2021

Unitrends has saved the day!

Greg Lanz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Unitrends Recovery Series Backup Appliance

Overall Satisfaction with Unitrends Data Center Backup and Recovery

We currently use two Unitrends [Data Center Backup and Recovery] appliances in our main data centre to backup and provide recovery assurance for our entire enterprise. We also use a couple of cold copy NFS backup targets for long term retention and to provide offsite storage for several of our important systems. We also use it for compliance reasons as it performs scheduled automatic restores of several systems weekly and emails the completed test results
  • VM backups work very well with or without backup agents. We have a catch all job configured so that any newly added VM's are automatically backed up without any further intervention
  • Instant restores have saved the day a couple of times where the appliance spun up a recovered VM on the appliance itself in minutes and got our web presence back online with minimal downtime
  • The thing I like best with Unitrends is that they have the best customer support I've experienced. They get back very quickly with a resolution and with their support tunnels they will often fix any issues remotely without me having to do anything other than open a support ticket
  • Bare metal restores work better than any of the competitors during our evaluation process. I thankfully haven't had to perform any aside from a couple tests but it's great to know they can be relied on
  • There is a bit of a learning curve especially with the SLA policies
  • I would appreciate if there were wizards or automated guides for setting up some of the jobs or cold copy targets
  • It would be nice if errors came with hyperlinks to related KB articles
  • We were able to greatly simplify our backup strategies consolidating from specific virtual and physical server backups to one console. Reducing both hardware costs as well as time spent managing backups
  • The backup reliability has been stellar as well. With our previous VM backup software it was unable to clear the Exchange backup logs meaning I'd have to regularly manually have to run Windows Backup to truncate the logs, they had a Sev 1 ticket open for over 6 months with Microsoft before we gave up on them
  • The compliance reports are mandatory for our Industry and once setup all that's needed is to provide the successful compliancy reports. No manual intervention required saving us what previously was days of work per month

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Did Unitrends live up to sales and marketing promises?


Did implementation of Unitrends go as expected?


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We tested Veeam when evaluating new backup solutions but did not find it as easy to use, it was not able to provide an all in one solution, IE we still had to purchase a dedicated server and storage, we also wanted the extra security especially in the case of ransomware that a hardened pre-configured LINUX OS provided over running the backup software on top of Windows
Last year we had a failed Windows Update that took down our webserver and I was able to spin up an Instant Recovery VM from the last good backup within minutes [using Unitrends Data Center Backup and Recovery]. This VM started serving up webpages and I then migrated this running VM to our production VCenter and this VM is still in use to this day.

Unitrends Feature Ratings

Universal recovery
Instant recovery
Recovery verification
Business application protection
Multiple backup destinations
Incremental backup identification
Backup to the cloud
Not Rated
Deduplication and file compression