Item: Unitrends
Rating: 9
Author: Cesar Torres

Use Cases and Deployment Scope

We currently use Unitrends Data Center Backup and Recovery as our backup system for our physical and virtual servers, and once in a while for a workstation. So far we have about 12 servers being backed up on a daily basis and also monthly backups.

Pros and Cons

Their support is amazing. When I was having issues that I cannot figure out, they were able to help me in a very timely manner
Restoring servers was easy to do when we had a few cases in the last couple of years. It is scary to deal with a situation like this but once we start the process to recover, it works like a champ.
Their support is great. A huge reason for me to purchase a product is to have support. If I am in a pickle and I need help, I need to be able to contact someone to help me fix the issue.

Their console is difficult to navigate
They have constant updates on their agents, which can become annoying
I found that sometimes the view on the dashboard can take some time to see running jobs

Return on Investment

Compared with other options we had, they were very competitive and we are happy with our decision
The cost we spend to keep our data safe, it is well spent and right within our budget
They offered different packages and we found the appropriate one for our workplace

Key Insights

Do you think Unitrends delivers good value for the price?

Yes

Are you happy with Unitrends's feature set?

Yes

Did Unitrends live up to sales and marketing promises?

Yes

Did implementation of Unitrends go as expected?

Yes

Would you buy Unitrends again?

Yes

Alternatives Considered

Barracuda Backup

I was not involved with the deployment of Barracuda Backup since I started at my current company after implementation. Back then I used Barracuda for a limited amount of time and it did the job, but the cost was more expensive and that's why we decided to switch to Unitrends Data Center Backup and Recovery.

Other Software Used

Malwarebytes Endpoint Protection, Broadcom Symantec Email Threat Detection and Response, TeamViewer

Likelihood to Recommend

Overall, Unitrends Data Center Backup and Recovery does a great job doing backups and notify you when there is a failure (if notifications are enabled). That gives us time to find the root of the problem and fix the issue. I used their support two or three times when I was in a pickle and the level of support was exceptional. Our IT team is small and we are not experts at everything, so we have to rely on good support when we run out of ideas.

Unitrends Data Center Backup and Recovery allow us to sleep at night when a disaster strikes

Overall Satisfaction with Unitrends Data Center Backup and Recovery