Great product with great support! I will always be a repeat customer!
May 13, 2021
Great product with great support! I will always be a repeat customer!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Unitrends Backup Software
Overall Satisfaction with Unitrends Data Center Backup and Recovery
I use Unitrends [Data Center Backup and Recovery] for all my servers and one desktop. It alleviates the burden of me constantly checking backups because I know they're done right. I recently had to restore from a backup, and it was a fairly simple process. I appreciated all the help from the support team. They are very knowledgeable.
- Customer Service
- SLA
- Easy-to-use UI
- Faster initial response time from an engineer with a priority 1 support ticket.
- Very positive - after a server went down, I was able to get it back up.
Do you think Unitrends delivers good value for the price?
Yes
Are you happy with Unitrends's feature set?
Yes
Did Unitrends live up to sales and marketing promises?
Yes
Did implementation of Unitrends go as expected?
Yes
Would you buy Unitrends again?
Yes
Unitrends [Data Center Backup and Recovery] has a much better UI. It's easy to navigate. Barracuda was a little pricey, and if you were to reduce your backup size under the current tier, you had to call in to get them to adjust the space requirements on the bill. They were content charging you for 800GB when you were only using 550, just because you had been using 750 before. Support with Barracuda was not as good as Unitrends. When I required a restore of my server with Barracuda, it took a week to complete. Even then, data was missing and inaccessible.