Unitrends Data Center Backup and Recovery for MSPs
Updated May 13, 2021

Unitrends Data Center Backup and Recovery for MSPs

Roger Michelson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Modules Used

  • Unitrends DRaaS
  • Unitrends Forever Cloud
  • Unitrends Backup Software
  • Unitrends Direct-to-Backup
  • Unitrends Recovery Series Backup Appliance

Overall Satisfaction with Unitrends Data Center Backup and Recovery

BNMC is a Managed Services Provider (MSP) and we supply and manage Unitrends Data Center Backup and Recovery for our customers. Most of our customers that use Unitrends have a server infrastructure in house, either at a co-location data center or in their office. The Unitrends solution protects their entire infrastructure across the whole organization. We also supply Unitrends Spanning for Office 365 SaaS backup and recovery.
  • Unitrends has successfully recovered data during disasters we had with customers, including Ransomware attacks and SAN hardware failure. The technology really worked well to get customers back up and running after these disasters.
  • Unitrends is easy to manage and the UniView consolidated portal allows our engineering team to manage multiple customers and multiple devices across different networks with ease and a single pane of glass.
  • The Unitrends support team and partner team are very easy to work with, making Unitrends a good partner over the years.
  • Prior to UniView, each Unitrends appliance had to be individually managed. This was a difficult process from the MSP point of view as we have multiple customers to manage their backup.
  • Unitrends is still fine tuning their Cloud Technology solutions for protecting Azure and AWS.
  • In general, the ROI has been excellent. Especially for the customers who have experienced a disaster and Unitrends has helped recover their entire business to minimize downtime.

Do you think Unitrends delivers good value for the price?


Are you happy with Unitrends's feature set?


Did Unitrends live up to sales and marketing promises?


Did implementation of Unitrends go as expected?


Would you buy Unitrends again?


Unitrends has worked well against the competition such as Datto, Quest Rapid Recovery and StorageCraft. In cases where there are a variety of technology platforms to protect (i.e. Linux, SMB Shares, NAS appliance, etc.), Unitrends was the only solution that would support all the different platforms.
Unitrends Data Center Backup and Recovery is well suited to customers that have servers or storage in house or at a data center and it works well across different technologies and platforms such as Windows, Linux, NAS, SMB Shares, etc. If customers have all their data in a cloud solution like Azure or AWS, then Unitrends physical appliance is not necessarily going to work the best.

Unitrends Feature Ratings

Universal recovery
Instant recovery
Recovery verification
Business application protection
Multiple backup destinations
Incremental backup identification
Backup to the cloud
Deduplication and file compression

Using Unitrends Data Center Backup and Recovery

10 - We are a Managed Services Provider (MSP) and we manage Unitrends Backup and Recovery products across our customer base.
10 - Tier 2 engineers can be easily trained to manage Unitrends Backup and Recovery.