Unitrends is the Shiznit!
Updated March 08, 2017

Unitrends is the Shiznit!

Geomar Morales | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Unitrends Recovery Series Backup Appliance

Currently it is being used across our entire company. It is our main back up solution here at Ouray Sportswear. It is fast; the clients on each server are extremely light weight and do not take up much resources at all when running. Customer support is lacking though. System runs great until it crashes, once down it can take a while to get back up. Support can use some help!
  • Great solution to restore files and emails on the fly.
  • Fast at spinning up SQL restores and test environments.
  • Archiving options for both tape and cloud are awesome.
  • Would like to see more all in one options. I believe restoring of emails should be part of the solution and not an additional cost.
  • Better upgrade and buy back programs.
  • Support! System runs awesome but when its having issues and you need support, this can be a challenge. Do not wait for call backs, they can take forever!!
  • The file restore speed has saved countless hours for our artists
  • The email file restore has saved us multiple sales despite employees deleting emails
  • Ability to restore on SQL DB to another server on the fly has kept the doors open multiple times
Unitrends is better, faster and more reliable. The clients used are light weight and fast. I originally purchased the device because of the scale ability i was told it had. Once it was time to scale, i was told i can not scale the device and would need to buy a new device.....which is not cheap. I am currently looking for a different solution.
Its great for installing file restores for file databases. If you have email software, it's a really fast way of restoring emails/inboxes. It provides the ability to spin up an SQL DB on the fly. Only rated a 7 because support can be critical, and Unitrends seems to be lacking in this area as of late.

Unitrends Feature Ratings

Universal recovery
Recovery verification
Business application protection
Multiple backup destinations
Incremental backup identification
Deduplication and file compression

Unitrends Recovery Series Backup Appliance Support

Anytime i have had to work with support as of late its like pulling teeth. I have to call multiple times to get my system running back to normal. I have had to re image my device twice in one month and call multiple times because they constantly forget all the details. They forget to add things back, licensing, etc. It can take a week to get a simple issue resolved.
Knowledgeable team
Problems get solved
Immediate help available
Slow Resolution
Not kept informed
Escalation required
Need to explain problems multiple times
Slow Initial Response