UpKeep Review
Paul Dostal | TrustRadius Reviewer
October 09, 2019

UpKeep Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UpKeep Maintenance Management

We've been using Upkeep for a brief period of time, but already we can see some results in terms of tracking issues. Thanks to Upkeep, we have a central location that keeps track of how many times our machines are down. With some creative adjustments, we can tell if it's due to routine maintenance needs or employee error. This, in turn, helps us to hold employees accountable for how they treat and operate their machines. It also helps us plan our maintenance schedule for the next few months and lets us keep track of when certain machines will require routine maintenance.
  • Tracking service issues - There's really no more excuses for not knowing when the machine was last serviced. Upkeep allows us to track that.
  • Scheduling - Knowing in advance which machines will need maintenance in the future allows us to actively prepare for shut-down periods.
  • General knowledge - Users can add their knowledge to the archives of each machine we have, helping to improve the trouble-shooting process.
  • Easy to update, easy to make - It's almost too easy to create and update files for locations, assets, parts, and issues.
  • Usability for updating items already in the database. For example, grouping new locations to a central one. I should be able to just select a group of locations and drag them to the central location. For example, the bathrooms and lunchroom of an office building should be all selectable and easily grouped.
  • Moving parts/inventory from location to location.
  • Accessing parts/assets - If a part or asset is located/listed in a sub-location, such as a production room, then it should still at least be visible if you look in another part of the central location and even update the service calls original location or vice-versa.
  • It's a bit too soon to speak of ROI, but being able to track issues over multiple service calls has proven to be useful, especially when it comes to holding workers accountable for their use of the machines.
  • It's easy to use for those who use it.
  • It's no harder to submit issues than it is to send an email. If you can send an email, you can submit an issue.
It's been about 5 1/2 years since I used Astea, but it was cumbersome and poorly designed back then. I used it as a basis for what I didn't want to inflict on my fellow workers.
Very quick to respond to issues. If there's a problem, they can sort it out very quickly and tell me what went wrong. Most issues that can't be resolved they will help to mitigate.

Do you think UpKeep Maintenance Management delivers good value for the price?

Yes

Are you happy with UpKeep Maintenance Management's feature set?

Yes

Did UpKeep Maintenance Management live up to sales and marketing promises?

Yes

Did implementation of UpKeep Maintenance Management go as expected?

Yes

Would you buy UpKeep Maintenance Management again?

Yes

Compared to the other service call management software I have had to endure in the past, Upkeep is quick, easy to use, and easy to update. The phone app, in particular, is easy to use. The web page is more powerful and capable of more details, but for a field technician, it's great.