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Upside Business Travel offers several key use cases that streamline the process of booking and managing business travel. Users can easily …
Overview
What is Upside Business Travel?
Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.
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What is Upside Business Travel?
Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.
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What is Upside Business Travel?
Upside Business Travel Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.
Reviewers rate Support Rating highest, with a score of 10.
The most common users of Upside Business Travel are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Upside Business Travel offers several key use cases that streamline the process of booking and managing business travel. Users can easily purchase flights, rental cars, and hotel rooms through the platform, eliminating the need to search through multiple emails for confirmation and travel information. This efficient booking system has received positive feedback from users who appreciate the convenience it provides.
One of the main use cases for Upside Business Travel is its ability to simplify travel arrangements for projects, ensuring that bookings adhere to company policies and travel request parameters. The centralized admin receives travel requests and books them based on these policies, promoting accountability and cost control. This feature has been particularly useful for small companies as it eliminates the need for issuing credit cards to employees, enabling centralized cost management and auditing.
Another advantage of Upside Business Travel is its ability to reduce reliance on a full-time travel administrator. With their dedicated support team promptly resolving any travel issues, users have found this service to be highly efficient and reliable. Moreover, this platform offers a consolidated platform for all types of travel needs, including airfare, hotel accommodations, and rental cars. This not only saves time but also provides ease of use for employees who can book their own travel preferences while benefiting from the centralized billing feature.
Additionally, Upside Business Travel's monthly reports have proven to be valuable in tracking employee travel expenses and identifying major expense areas. This data-driven approach helps businesses make informed decisions regarding their travel budget.
The customer service provided by Upside Business Travel has garnered praise from users who describe it as helpful, responsive, and easy to work with. This level of support further enhances the user experience and demonstrates the platform's commitment to customer satisfaction.
In summary, Upside Business Travel offers a range of use cases that simplify the process of booking and managing business travel. Its features such as streamlined purchasing, adherence to company policies, centralized cost management, and exceptional customer service have made it a valuable tool for both small and large businesses alike.
Fantastic Customer Service: Several users have praised the company for its fantastic customer service. They have mentioned that they can easily reach a live person for immediate assistance, indicating a high level of responsiveness. Users appreciate the follow-through from the customer support team, as they receive check-ins to ensure everything went well. This attention to detail and proactive approach contribute to a positive experience with the company.
User-Friendly Travel Tools: Many users find the travel tools offered by the company to be very easy to use and comprehensive in terms of functionality. They mention that both the website and mobile app are helpful and well-designed, providing a positive user interface experience. The 24/7 Navigator support is also highlighted as incredible, showcasing the company's commitment to excellent customer service.
Convenient Booking Process: Users appreciate the convenience of having all their information in one place and finding the booking process for trips easy. This indicates that Upside Business Travel provides a streamlined and efficient experience for users. Additionally, being able to prepay for travel simplifies the booking process and eliminates the need for corporate cards, further enhancing convenience for users.
Limited flight selection: Some users have mentioned that they find the flight selection on Upside Business Travel to be limited, which may make it difficult to find the desired flights for their trips.
Inability to pay for rental car online: Several reviewers have expressed frustration with not being able to pay for rental cars directly on the platform. This inconvenience adds an extra step in the booking process and can be time-consuming.
Lack of detailed invoices: Some customers have found Upside's invoices lacking in detail, requesting more itemized information. This would help them better understand the breakdown of expenses and track their travel expenses accurately.
Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
January 31, 2020
Small company feel, big company delivery
- The customer service is fantastic - you can call and get help from a live person immediately.
- Great follow through - they check up and make sure everything went well.
- As an assistant, it would be nice to see features that focus on booking for other people - for instance, I would like to be able to save user information and simply select them rather than having to enter their information each time. Or be somehow linked to their account so they can update information as needed and I can use their profile to create trips.
January 30, 2020
The Upside of Business Travel
- Customer Support. Our business travel changes in real-time. Sometimes we have to make multiple changes to our travel in one day. The Upside Support team is always there to change the travel, especially when my travelers do not have the time to step away from work to get on the phone with airlines, hotels, and rental car agencies.
- Travel Tools. From the web site to the phone app, the Upside tools are very easy to use and are very extensive with functionality.
- Prepay for travel. Prepaying for travel simplifies the booking process and eliminates the need for corporate cards.
- I would prefer to not create multiple employee accounts in order to save traveler information. I like to keep my booking centralized to one account. If I do not have a user account for each traveler, I have to reenter the information every time each employee travels. There is a way to restrict each user, but I'd rather not have accounted for each at all.
- Some of my customers require itemized invoices. Upside's invoices lack the detail.
January 24, 2020
The upside is Upside!
- Having all of your information all in one place.
- Booking trips is so easy.
- Flight selection are sometimes limited.
- Cannot pay for a rental car online.
January 24, 2020
Making Travel Easy Again
- Consolidated Travel Booking & Management
- Easy Reporting & Expense Tracking
- Booking travel for non-employees or invited users *could* be easier, but it's not that bad.
- Adding support for AA Business Extra number as part of company profiles, but they manually check all of our AA reservations to add it.
- Upside Business Travel makes it easy to compare prices for hotels and flights.
- Upside Business Travel has a great rewards program and this is a nice incentive for those using the program.
- My primary concern with Upside Business Travel is that sometimes, after following a link to a trip put together, upside does not allow you to select who's taking the trip, and you have to start all over. This removes the primary increased convenience draw of using Upside Business Travel.
- Upside Business Travel cannot be used to book rental cars.
May 14, 2019
Upside is Incredible
- The website is great and easy to use.
- The mobile app is helpful and laid out in a way that makes sense.
- The 24/7 Navigator support is incredible.
- I can't think of anything I'd add to the service.
May 11, 2019
Upside is worth the switch!
- Customer Service: Their navigators are simply amazing.
- Offering rewards for bundling travel with a hotel and/or car rental.
- Accessing past receipts for travel.
- I'd like to be able to hold a potential booking -- say for 24 hours -- to allow time for colleagues to review before I book their travel.
- Sorting by other criteria in the reports page.
- Sort car rental options by price.