Usability Testing Tool Review: UserZoom
Anonymous | TrustRadius Reviewer
Updated January 04, 2017

Usability Testing Tool Review: UserZoom

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserZoom

UserZoom is being used for remote/moderated usability testing. It helps us to identify user experience related issues with websites and helps us improve on them.
  • Adding tasks is really simple and efficient.
  • The report that generates after completion of the task gives success rate and failure rate this helps us understand the participants better.
  • It allows to record sessions which comes handy for unmoderated usability tests.
  • It could improve on displaying the results after the test better or edit it better
  • Some users during testing found it difficult to navigate from tasks if there were external links.
  • It had positive impact.
  • The test results helped us and the clients a lot.
  • Morae
I found UserZoom little easier to use than Morae. The learning curve on UserZoom is less when compared to Morae.
It is a great tool for usability testing. I would recommend to anyone who wants to make use of the tool for conducting usability tests. It is more appropriate while conducting unmoderated testing. But it can be used for moderated as well.