Community easing pain points.
March 28, 2023
Community easing pain points.
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Telligent Community
Overall Satisfaction with Verint Community
Verint Community is used as a engagement educational community for our members and non-members to learn about health & wellness topics, health insurance and ask us questions. The business problem this community addresses is the educational value of the content, as health insurance can be a confusing topic with the various options. It also provides members an FAQ and opportunity to ask questions pertaining to their own health insurance plan. Our use case is member educational and easy to ask questions in a space easily accessible to all.
- Forums - organizing forum questions and identifying answered
- Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel
- ability to customize widgets to the needs of your use case
- Sunsetting items, if an item is sunset have a list of where that item is interlinked throughout the community.
- Forum and security for private messages
- Various ways to display content and navigation
- Answering over 11K questions in an online community space in a year, reduced phone calls (results in reduction of hold time for callers).
Do you think Verint Community delivers good value for the price?
Yes
Are you happy with Verint Community's feature set?
Yes
Did Verint Community live up to sales and marketing promises?
Yes
Did implementation of Verint Community go as expected?
Yes
Would you buy Verint Community again?
Yes