Review of Verint platform for healthcare professionals
March 30, 2023

Review of Verint platform for healthcare professionals

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Telligent Community

Overall Satisfaction with Verint Community

In our organization, we use Verint Community as a private online network of forums for our healthcare members to engage, share best practices and connect with fellow peers facing similar challenges in our industry. We currently have over 150 groups with over 10,000 members and growing. We use groups to support industry topics, chapter leadership and special interest groups.

Pros

  • Flexible UI
  • Ability to customize and brand
  • Discussion forums

Cons

  • Gallery - needs folder functionality or another option for document storage and management.
  • Hot fixes/patches instead of having to wait for bi-annual releases
  • Discussion
  • Gallery
  • Customizable permission settings
  • Ability to accept most commonly used file types and sizes
  • Flexibility of UI
  • Increase in ROI by elevating community champions
We selected Verint due to the flexibile UI, the applications included in the licensing fee, ease of launch, price point and access to their support team.

Do you think Verint Community delivers good value for the price?

Yes

Are you happy with Verint Community's feature set?

Yes

Did Verint Community live up to sales and marketing promises?

Yes

Did implementation of Verint Community go as expected?

Yes

Would you buy Verint Community again?

Yes

Verint Community is well suited for organizations needing a nimble, secure platform that is developer-friendly. The standard options in Verint are included in your license, and from there, you can customize with integrations and branding.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 3 years ago
    Hi there! Thank you for taking the time to review Verint Community. It's great to hear that you like the platform the most for its UI and that you’re satisfied with the ability to customize it to the brand preference. Also, thank you for sharing your concerns on the gallery functionalities and providing feedback on the hot fixes. I will share your comments with the team. Have an excellent day!

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