Vidyard FTW! Solid screen capture tool with solid results!
September 21, 2021

Vidyard FTW! Solid screen capture tool with solid results!

Laura Payne | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vidyard

Our company was first made aware of this tool around May 2020 as a means to provide our customers personalized support and build relationships at a distance. For myself, it allows me to show a customer how to complete the actions they are trying to complete with real examples in a simple video. I work with a lot of these questions and use Vidyard at least once a week.

Pros

  • Customization of static or animated video.
  • Real time data.
  • Allows me to effectively demonstrate actions to the customer's understanding.

Cons

  • I now have the premium version, but I'm not sure how to access some of the tools I was told are now available. Specifically, the annotation tools that I can use while recording videos. If I do have them, I have not figured out where they are.
  • Increased customer confidence in our platform.
  • Increased turnaround time with assistance provided to instructors (it is easier to record a video than it is to prepare a personalized series of screenshot tutorials).
It is a very intuitive tool that helps me every week. I give a 9 instead of a 10 because I have not yet found the annotation features promised to me with the upgrade that I am a part of in my company, but this tool has made my job easier. It has helped me more effectively support my customers.
Our company chose Vidyard, but honestly, after I learned about this tool and started using it, I would have chosen Vidyard over the others. It's easy to use. I love the plugin in my Chrome. It has a more intuitive UI/UX than the others and better analytics (even in the free version) than what I had encountered prior.

Do you think Vidyard delivers good value for the price?

Not sure

Are you happy with Vidyard's feature set?

Yes

Did Vidyard live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vidyard go as expected?

I wasn't involved with the implementation phase

Would you buy Vidyard again?

Yes

Carbonite Backup for Microsoft Office 365, Salesforce Lightning Platform (formerly Salesforce App Cloud), Zoom
Appropriate:
  • Connecting with customers by showing face.
  • Using the screenshare + camera recording to show my face and the specific steps.

Less appropriate:
  • In my line of business, we have to be on guard not to infringe upon privacy, and there are cases, (especially with student data) where I have to choose a live meeting with instructors over providing them a personalized recording.

Vidyard Feature Ratings

10.0
Lead generation
Not Rated
Video personalization
10
Video SEO
Not Rated
Integration to Marketing Automation
Not Rated
Not Rated
Integration to Salesforce.com
Not Rated
Integration to Marketo
Not Rated
Integration to HubSpot
Not Rated
10.0
Video access controls
Not Rated
User management
Not Rated
Video link sharing
10
Internal video
Not Rated
External video
10
10.0
Player customization
10
Embedded videos
Not Rated
Video quality / Bandwidth controls
10
Mobile compatibility
Not Rated
9.5
Streaming quality reports
Not Rated
Per viewer tracking
10
Per video tracking
Not Rated
Video analytics dashboard
9
Not Rated
On-Demand video
Not Rated
Live streaming
Not Rated
Video upload & format support
Not Rated
Video portal
Not Rated
9.0
Video comments
9

Comments

  • Monica Zhang | TrustRadius Reviewer
    Monica Zhang
    (Vendor Representative) commented 3 years ago
    Hi Laura, thanks for sharing your pleasant experience with Vidyard! It is so nice to hear that Vidyard has made your job easier. Congrats on upgrading Vidyard to the premium version! In case it's helpful, I have inserted a link to Vidyard's Knowledge Base and short tutorials to help settle you in: https://learn.vidyard.com/vidyard

More Reviews of Vidyard

  1. Home
  2. Video Platforms
  3. Vidyard Reviews
  4. User Review of Vidyard