Great for small businesses, awful for larger organizations
May 23, 2021

Great for small businesses, awful for larger organizations

Michael Kazarnowicz | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with Vimeo

We are Sweden's (and one of the world's) largest touring theaters. We used Vimeo (Pro) before the pandemic to easily show edits to people in other geographic locations. When the pandemic hit, we also use it to show productions that couldn't go on tour. There are about six of us who use it, I'm one of the heavier users.
  • High quality streaming without ads
  • Replies on Twitter
  • Great for one-man/woman creative businesses
  • Statistics - this part in 2021 had been sub-par even back in 2015
  • Teams - this function is a joke. You can't get Pro support unless you get the account details and share passwords for the main account - even if you're appointed admin.
  • Bugs - over the past year, the product has been riddled with bugs. One bug prevented us from accessing statistics for two weeks.
  • Live streaming
  • Streaming
  • Video repository
  • Simple sharing of videos (time-saving)
  • Increased administration and frustration (Pro support is only supplied to the owner of the team, not the team members)
  • The analytics are sub-par, and have left us in the dark when it comes to learning from statistics.

Do you think Vimeo delivers good value for the price?

No

Are you happy with Vimeo's feature set?

No

Did Vimeo live up to sales and marketing promises?

No

Did implementation of Vimeo go as expected?

I wasn't involved with the implementation phase

Would you buy Vimeo again?

No

If you're a small company with one or two employees, I'm sure that Vimeo is great. When it comes to larger organizations and teams, they clearly are treating such customers stepmotherly. You need a basic account in order to be an admin on a Pro-plan team, but you only get basic support (3 days wait). The teams function is riddled with bugs and affects the whole experience. In this case, I would not recommend Vimeo at all.

Vimeo Feature Ratings

Lead generation
Not Rated
Video personalization
Not Rated
eCommerce
Not Rated
Support for advertisements
Not Rated
Video SEO
7
Integration to Marketing Automation
Not Rated
Integration to Salesforce.com
Not Rated
Integration to Marketo
Not Rated
Integration to HubSpot
Not Rated
Integration to Eloqua
Not Rated
Integration to LMS
Not Rated
Video access controls
8
User management
4
Video link sharing
7
Internal video
5
External video
6
Player customization
Not Rated
Embedded videos
9
Video quality / Bandwidth controls
9
Mobile compatibility
Not Rated
A/B testing
1
Streaming quality reports
Not Rated
Per viewer tracking
Not Rated
Per video tracking
Not Rated
Video analytics dashboard
2
On-Demand video
Not Rated
Live streaming
8
Impact of streaming on network
Not Rated
Video upload & format support
8
Video library / File management
2
Video portal
Not Rated
Audience polling
Not Rated
Audience Q&A / Live chat
Not Rated
Video comments
4