Vimeo Review
April 08, 2021

Vimeo Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Vimeo

We used Vimeo Ondemand to sell access to high quality mountain films.
  • Easy to get going
  • Cost - expensive for what you get
  • Analytics - very hard to get information about sales or users
  • Customer service - help desk [seems] weak and customer service essentially [feels] non-existent
  • It got our events rolling
  • Managing user experience was difficult, time-consuming and frustrating
  • We are very happy to have moved on
Cinesend is a MUCH slicker platform. It integrates well with our website, and provides a much better branded experience. It costs slightly less, and provides much better access to information and user control.

If you have a reasonable level of website knowledge in your company, and gross over $50,000 per year, [I feel] it is a no-brainer to go with CineSend (or almost any other competitor) over Vimeo.

Do you think Vimeo delivers good value for the price?

No

Are you happy with Vimeo's feature set?

No

Did Vimeo live up to sales and marketing promises?

No

Did implementation of Vimeo go as expected?

Yes

Would you buy Vimeo again?

No

Vimeo would be a good choice a small company wanting to quickly implement a once-off event. If a company is going to be grossing over $50,000 per year, [I feel] there are several platforms which will cost less and deliver a superior guest experience. Also, practically any other platform will provide you with more information about your guests and their viewing habits.

Vimeo Feature Ratings

Lead generation
Not Rated
Video personalization
2
eCommerce
3
Support for advertisements
1
Video SEO
1
Integration to Marketing Automation
1
Integration to Salesforce.com
Not Rated
Integration to Marketo
Not Rated
Integration to HubSpot
Not Rated
Integration to Eloqua
Not Rated
Integration to LMS
Not Rated
Video access controls
3
User management
1
Video link sharing
5
Internal video
3
External video
3
Player customization
3
Embedded videos
3
Video quality / Bandwidth controls
6
Mobile compatibility
4
A/B testing
1
Streaming quality reports
1
Per viewer tracking
1
Per video tracking
2
Video analytics dashboard
1
On-Demand video
5
Live streaming
Not Rated
Impact of streaming on network
Not Rated
Video upload & format support
3
Video library / File management
3
Video portal
3
Audience polling
1
Audience Q&A / Live chat
1
Video comments
1