No reason not to upgrade to Vimeo Pro
October 27, 2015

No reason not to upgrade to Vimeo Pro

Teddy Lyngaas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Vimeo Pro

I work for a video agency that creates original short form documentaries for brands. We use Vimeo Pro for a variety of things but mostly it boils down to sharing and reviewing work. You can't beat the features that come with Vimeo Pro for the price.
  • Portfolios are an incredible tool to easily share custom reels of works with clients and collaborators. They are easy to customize, look great and rarely have playback problems.
  • Security: Vimeo Pro offers a level of security you can't get with most video applications. We have videos on our website that we don't want others downloading or embedding and Vimeo allows us to restrict access or use a password. On YouTube you're limited to unlisted links that our clients are not comfortable with.
  • The ability to download original source files from Vimeo, although probably not intended make it easy for us to keep track of the most recent versions of videos.
  • The customer service is second to none. I've literally put suggestions down on their help page and seen them implemented site wide within a couple of weeks.
  • The user experience can be a bit clunky and things change around on the back end without much explanation which sometimes leads to confusion.
  • The ability to save custom portfolio templates. Although it's not super time consuming I find myself recreating portfolio layouts over and over again. This isn't a problem when I do it but sometimes our sales team needs to make a custom reel fast and I have to hold their hand through the process.
  • The analytics are a little weak compared to almost every other video solution.
  • Vimeo Pro has definitely improved our customer service: We are able to find videos in our library (over 5,000) quickly and efficiently to send our work to leads.
  • Our sales and marketing teams can create custom reels and send out to leads turning them into clients more quickly.
  • It just makes us seem more professional. Vimeo Pro playback looks incredible and we can customize the player to fit within the theme of our website without having to be developers.
Vimeo Pro is not a be all end all solution but rather a supplement. It's hard to compare Vimeo to more complete video applications like Visible Measures or Kaltura because it only has a fraction of the features but if you're looking for something that does a few things really really well and is simple to use. Vimeo Pro is the way to go. If you are considering upgrading or sticking with the free version, definitely do it. Not having to wait for uploads is worth it in and of it self.
Vimeo Pro is so inexpensive that it's almost always worth upgrading accounts. I still upload to YouTube for search engine optimization but as far as playback and easy player customization you can't beat Vimeo Pro. It's well suited to display videos securely, easily select custom thumbnails, it's a little less appropriate for your entire external video strategy. You'll lose out on search to YouTube and won't be able to track key video metrics like time watched and audience retention that are built into YouTube Analytics. Another key feature that Vimeo has is the ability to replace video files without changing the URL, embed code, etc.