VNC - good in its day
September 27, 2017

VNC - good in its day

Steve Hooper | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with VNC

We use VNC as the remote access tool of last resort, preferring to use either Avast/AVG's Cloudcare remote access tool or ScreenConnect (ConnectWise), which we have found to be an excellent alternative.
  • Simple to install and administer
  • Minimal end user intervention
  • Robust
  • Slow response times
  • Occasional issues with screen handling
  • Major problems with UAC (but not alone there!)
  • In its day, VNC was an excellent product, but its screen response times are now so poor that it's barely useable
  • Where all else fails, VNC still seems to work
  • We still deploy it occasionally, but not through choice
I'm afraid that the only thing VNC has going for it is that it's free. Otherwise ConnectWise is an infinitely superior product and one which I would heartily recommend. We also looked at Bomgar, but the pricing there was astronomical in comparison with Connectwise. The free remote access software contained within the Avast/AVG Cloudcare product is also excellent.
VNC is ideal where you don't want the end user to have to initiate any connection, although you will have to have either a presence on the LAN (possibly by PPTP login) or some port forwards (not recommended). It's probably best suited for internal support of a company, rather than external.

VNC Connect Feature Ratings

Screen sharing
Not Rated
File transfer
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated