Overall Satisfaction with VNC
We use VNC as the remote access tool of last resort, preferring to use either Avast/AVG's Cloudcare remote access tool or ScreenConnect (ConnectWise), which we have found to be an excellent alternative.
- Simple to install and administer
- Minimal end user intervention
- Robust
- Slow response times
- Occasional issues with screen handling
- Major problems with UAC (but not alone there!)
- In its day, VNC was an excellent product, but its screen response times are now so poor that it's barely useable
- Where all else fails, VNC still seems to work
- We still deploy it occasionally, but not through choice
- ConnectWise Control (formerly ScreenConnect)
I'm afraid that the only thing VNC has going for it is that it's free. Otherwise ConnectWise is an infinitely superior product and one which I would heartily recommend. We also looked at Bomgar, but the pricing there was astronomical in comparison with Connectwise. The free remote access software contained within the Avast/AVG Cloudcare product is also excellent.