Item: VNC Connect
Rating: 8
Author: Michael Eberhard

Use Cases and Deployment Scope

We use VNC Connect in our IT department to remotely access branch computers in a way that allows the remote user to see what we are doing and therefore learn how to do it for themselves. We have found it to be a better tool than RDP connections for this reason.

Pros and Cons

Multi-platform support
Easy to use
Inexpensive. Free for personal use.

No drag and drop transfer between viewer app and remote desktop
Need server version to be installed on the remote device
No sending one-time invitation emails from the remote machine

Most Important Features

Inexpensive
Ease of use
Supports Linux

Return on Investment

Decreased cost of remote training

Alternatives Considered

TeamViewer

It is good for one-shot use and not having to pre-configure remote devices, but we felt that the interface for connecting was not as simple.

Key Insights

Do you think VNC Connect delivers good value for the price?

Yes

Are you happy with VNC Connect's feature set?

Yes

Did VNC Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of VNC Connect go as expected?

Yes

Would you buy VNC Connect again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Jira Service Management (Jira Service Desk)

Likelihood to Recommend

It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.

Great teaching tool!

Overall Satisfaction with VNC Connect