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Authentication on point with Authpoint
May 09, 2022

Authentication on point with Authpoint

Syed Iqbal | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with WatchGuard AuthPoint

We are using WatchGuard AuthPoint to allow users to authenticate and use VPN. Once the VPN is connected they can use LAN. The type of the VPN is IKve2, we originally tried to integrate it with our Radius server and LDAP AD, but it did not work, so we ended up choosing Authpoint as the authentication server. After the setup all the users are running smoothly, and nobody has a problem yet.
  • The Authpoint Cloud portal is easy to use and navigate
  • It integrates well with the Firebox and gateway
  • Promptly sends 2FA request onto the user devices
  • Its very easy to re-activate token on a new device if the device is lost or stolen
  • Troubleshooting logs are available to figure out whats wrong if a user cannot authenticate
  • Integration with on-premise AD is not working, even after speaking with the support team, it could not get resolved. There is no better documentation on this topic as well
  • Integration with Azure AD is not supported without the presence of on-prem AD
  • Logs information is not precious, it provides a generic code in some cases, making it harder to troubleshoot.
  • The Watchguard AuthPoint App in AppStore has some issues, after it's activated there is no approval request being sent to the phone, and there is no way to troubleshoot this, the only way to make it work is by uninstalling the app and reinstalling it again.
  • We conducted penetration testing on our network, before installing the WatchGuard AuthPoint, and after, there was definitely more protection around us after installing it, then we used Authpoint to completely block off any intrusions and attempts, the product is overall very good and provides you with a peace of mind
  • We were able to secure a government contract after installing Authpoint since we were able to prove in the penetration testing that our network is more secure and well protected
  • WatchGuard AuthPoint is one of the few softwares that provide MFA over VPN and it does the job well.
Yes, this is one of the best features and very simplistic design and is easy to use. We are always and constantly using the cloud portal, in there we can see all the connected devices, and look at the notifications and alerts. Apply firmware upgrades and much more.
Setting it up and activating it has been very easy, there was no learning curve for this, and users understood it from the get-go. We only faced an issue with two people where the App had to be reinstalled from the authentication to work.
We are not using SSO in our organization so I cannot comment much on that.

Do you think WatchGuard AuthPoint delivers good value for the price?

Yes

Are you happy with WatchGuard AuthPoint's feature set?

Yes

Did WatchGuard AuthPoint live up to sales and marketing promises?

Yes

Did implementation of WatchGuard AuthPoint go as expected?

Yes

Would you buy WatchGuard AuthPoint again?

Yes

Scenarios, where it's best suited, are when the number of users is 100 or less or has an On-prem AD, if the userbase is more than that and you would like to sync it with Azure AD in the cloud, it doesn't work. The setup guide doesn't cover all aspects of the setup and its slight confusion, the video format of the setup guide is nowhere to be found.