WatchGuard Endpoint Security and Patch Management Has Been a Great Solution for Our Organization!
Updated May 30, 2024

WatchGuard Endpoint Security and Patch Management Has Been a Great Solution for Our Organization!

Michael Ruffolo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Software Version

Panda Security for Desktops (legacy product)

Overall Satisfaction with WatchGuard EPDR

WatchGuard EPDR is used to protect our Endpoints including workstations and servers from malware, provide web filtering and application, and used for finding application vulnerabilities and patching.
  • Blocks malicious and unknown applications
  • Patches application vulnerabilities
  • Provide web filtering and blocks access to malicious sites
  • Blocks phishing emails and phishing domains
  • Root cause analysis and investigation for domains blocked by web filtering and executable blocked by antivirus
  • Collaboration with the WatchGuard Firebox and WatchGuard AuthPoint products
  • Data loss prevention
  • Patch management has made fixing vulnerabilities in applications much easier
  • The antiexploit and EDR solutions keeps me from being concerned about malware and ransomware attacks on my endpoints
  • Web filtering and application control has made protecting remote workers possible
WatchGuard EPDR provides more features and better network protection than Crowdstrike. The patch management add-on of WatchGuard EPDR is not available in Trend Micro Worry-Free, Sophos Endpoint Security, or Crowdstrike solutions. WatchGuard EPDR is easy to centrally managed and provides very robust and comprehensive features and functionality.

Do you think Watchguard Endpoint Security delivers good value for the price?

Yes

Are you happy with Watchguard Endpoint Security's feature set?

Yes

Did Watchguard Endpoint Security live up to sales and marketing promises?

Yes

Did implementation of Watchguard Endpoint Security go as expected?

Yes

Would you buy Watchguard Endpoint Security again?

Yes

I have found WatchGuard EPDR very easy and intuitive to manage while providing lots of flexibility by allowing different policies to be applied by groups of devices.
We love having our Endpoint Security managed through the WatchGuard Cloud and find it very easy to deploy, managed, and monitor our endpoints especially since our workforce is remote.
This solution is well suited for companies looking for a bundled endpoint solutions for protecting against malware, ransomware, and APT and needing patch management, device control, and device encryptions. However, this solution does not have advanced data loss prevention tools and is not well suited for iPhone or Android device.

Watchguard Endpoint Security Feature Ratings

Anti-Exploit Technology
10
Endpoint Detection and Response (EDR)
10
Centralized Management
8
Malware Detection
10

Using WatchGuard EPDR

15 - All staff use WG EPDR to protect their workstations. This includes Operations, Sales, Marketing, Technical, and Executive staff members.
6 - We offer support to our staff and our clients for WatchGuard EPDR. We have a 24x7 team to provides support.
  • Advanced protection against malware
  • Windows and 3rd Party patching and updates
  • ZERO Trust
  • Web Filtering
  • Host Intrusion Prevention
  • Lock down workstations when employee leave
  • Monitor web and application usage for remote workers
  • All staff to install applications and know with confidence they are malware free
  • Protect Cloud Workloads
  • Data Protection on endpoints
  • Block threats from phishing messages
The WatchGuard EPDR solutions provides the best Zero Trust solutions for host systems combined with the ability to patch workstations and 3rd party applications.

Evaluating WatchGuard EPDR and Competitors

Yes - WatchGuard EPDR replaced Sophos Central Endpoint with Intercept X. Primarily we decided to use WatchGuard EPDR because of the added Zero Trust features and Patch Management add-on.
  • Product Features
  • Product Usability
  • Product Reputation
We need products that are intuitive to use and manage, do not require lots of maintenance, provide superior security, and have brand awareness.

WatchGuard EPDR Implementation

Overall, we deployed WatchGuard EPDR very rapidly and had very few issues with installing the agents and did not encounter issues or conflicts with applications.
Change management was a minor issue with the implementation - Organize systems into logical groups by function and type of user. Test policies with small groups before deploying to entire environment.
  • No major issue during implementation

WatchGuard EPDR Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - No, but I understand because the changes often require escalating to software engineering.
When we push for it, WatchGuard will get on the phone, do a remote session, and review the debug logs in real-time.
WatchGuard support will always help you if you take the time to call them. However, sometimes the tech assigned works outside of our time zone which causes delay when working with them through email.

Using WatchGuard EPDR

ProsCons
Relatively simple
Easy to use
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None
  • Advanced protection policies
  • Web filtering policies
  • Grouping of systems
  • Patch Management
  • Reporting
  • Local caching
  • Advanced diagnostic logs