Item: Webex App
Rating: 8
Author: Raihaan Matloob

Use Cases and Deployment Scope

I use it for all meetings with Cisco teams. It can be for follow up meetings, support team[s], or even for a troubleshooting session. As meetings are planned by Cisco and as this tool belongs to them, it's more convenient for them to use it. And it's a very friendly and easy to use tool.

Pros and Cons

Chat
Screen sharing
Call

Crashes
Bug
Networking issue

Return on Investment

Case solved quicker
Great communication

Support Rating

I never needed support for Webex App, it has been always worked fine for me. I never face any disconnection or issue with it. And never needed to call the support for it. That's why I gave the mark 5.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Other Software Used

Microsoft Teams, Microsoft 365 (formerly Office 365), Zscaler Cloud Platform

Usability

It work[s] perfectly fine for audio/video calls, screen sharing, chat. I am very happy the way I use it. I recommend it.

Likelihood to Recommend

Well suited when troubleshooting with Cisco support team, as they know the tool very well, quality audio and video is great, chat and screen sharing working perfectly. It's sometimes difficult to connect to the meeting through Webex [app], some incompatibility with the laptop are seen. When internet is slow, audio quality is poor, no audio optimization.

Excellent tool

Overall Satisfaction with Webex App