Item: Webex App
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Cisco Jabber for internal Instant Messaging, presence, and voice endpoints both on internal devices and external devices. It allows us to take and return calls while out of the office and use our desk number instead of advertising our cell number.

Pros and Cons

Simplifies calling numbers from the desktop.
Allows office numbers to be carried outside the office.
Allows you to see if others are available.

Return on Investment

When current desk phone needs replacement, we deploy a desktop Jabber client which eliminates the cost of the replacement phone.
Speeds up connection with others by knowing if they are available.

Alternatives Considered

We selected Jabber because we had Cisco's Call Manager and it integrated seamlessly. We didn't consider other options.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Likelihood to Recommend

Cisco Jabber woks well for employees that are both in the office and those that work remotely. With the proper configuration, the client does not require a vpn connection to communicate with the Call Manager. There are clients for pc's, mac's, iOS devices, and Android devices which enables users to work from anywhere.

Cisco Jabber as VoIP endpoints

Overall Satisfaction with Cisco Jabber