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Collaboration Experience with Webex App
Updated February 07, 2024

Collaboration Experience with Webex App

Janine Rose Aragoza | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

In my role, we use Webex App as the daily driver in terms of collaboration. From Instant Messaging, Video Calling, and Group Collaboration, it has been our go-to and primary tool. All of our teammates and members of our organization are one click away in case help is needed, or of course just a random greeting!
  • We can easily use the intuitive app as it has good design
  • Hassel free video calls with Cisco Collaboration (and 3rd party) endpoints
  • Meeting organization is a breeze
  • Mobile version could be better
  • Personal Insights could be changed to be be more enticing to use
  • Enabled users to adapt to Hybrid Working faster
  • Allowed operations to continue from remote sites
  • Enabled full collaboration despite being not physically present in the office premises
  • Zoom
Webex App is easily integrated, especially for companies that are already using unified communications and collaboration equipment. Compared to Zoom, which is mostly targeted to "fresh" users as it does not need a baseline footprint on the company. We also already use a lot of collaboration endpoints in multiple meeting rooms, in our HQ and satellite offices; hence interoperability with this equipment played an important factor in this.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

In today's collaboration market, having a single tool that covers most (if not all) needs is a must. Webex App is really efficient and fulfills our day-to-day needs, be it from simple instant messaging to grander meetings with a lot more participants (with video, too!). It may be less appropriate for companies with an already established unified communications platform, as it may be redundant (despite offering more services compared to some). Having two soft clients can easily deteriorate the end-user experience.

Webex App Feature Ratings

Project Management
8.3
Task Management
8
Scheduling
10
Mobile Access
7
Search
8
Communication
7.6
Chat
10
Notifications
8
Discussions
8
Surveys
6
Integrates with GoToMeeting
7
Integrates with Gmail and Google Hangouts
6
Integrates with Outlook
8
File Sharing & Management
8.0
Versioning
7
Video files
8
Audio files
8
Document collaboration
9
Access control
9
Advanced security features
7
Device sync
8

Webex App Support

Whenever we have issues with WebEx Meetings, mostly with large-scale meetings, we have always been able to pinpoint the cause of the issues (if any) whenever we make cases. One downside is during any issue, you would have to be aware and have important details of the meeting and the issue (including time stamps) on hand, as if not, the investigation would be delayed and/or not completed properly.

Using Webex App

It allows us to fully collaborate with colleagues even if we are remote (home-based or traveling to another office). It made it possible for us to continue our day-to-day operations and by extension, support the business of our customers during the pandemic. Having innate integration with our existing collaboration endpoints also is a huge plus since we have a lot of them in multiple offices.