Item: Webex App
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

The University I work for uses a Cisco Call Manager and Cisco Phones, so Cisco Webex App seemed like a great fit for a softphone after Cisco ended support of Cisco IP communicator for Windows. It does the job that Cisco IP Communicator with the added bonus of Video Calling and Group Meetings.

Pros and Cons

Video calling
Screen sharing with pausing
Low bandwidth usage

No logs
Need some themes, default to dark

Return on Investment

Easier meetings as can be done on webpage
No positive financial impact

Cisco Products Used for Hybrid Work

Webex Meetings
Cisco Webex Desk Camera
Cisco Headset 700 Series
Cisco Headset 500 Series

Alternatives Considered

Microsoft Teams

Webex App was used as it integrated with our Cisco Call Manager to handle calls from Cisco Desk Phones and our voice gateways. No other product was able to do that for us.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Aruba ClearPass, Microsoft Teams, Fortinet FortiGate

Likelihood to Recommend

This product is well suited for large meetings. It runs perfectly on a web page so users do not need to check for updates before a meeting, which is a big plus for us. The screen sharing features are a step above the competitors as I can pause the screen share with the viewers seeing the static paused screen making it far easier to switch between presentations.

Because of the dark outdated look it may not be the best for ad hoc meetings between two people. Something like Microsoft Teams works better as we are in a Microsoft environment and already have Teams bundled into our licensing.

Cisco Webex App review

Overall Satisfaction with Webex App