Item: Webex App
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We have a Cisco voice environment with Call Manager at the heart. Since
Cisco ended support for the Cisco IP communicator software we have moved
on to using Cisco Webex app. It can make voice calls like Cisco IP
communicator but also excels at group meetings and video calling. Also
whenever we have a meeting with Cisco we have to use Webex App as it is the
only platform used by Cisco support employees.

Pros and Cons

Group meetings
Video calling
Mac Support
Content sharing

Lack of logs
No 3rd party integrations

Return on Investment

Microsoft Teams was a free alternative for us for meetings
Replaced Cisco IP communicator

Cisco Products Used for Hybrid Work

Webex App
Cisco Webex Desk Camera
Cisco Headset 700 Series
Cisco Catalyst Switches
Cisco Aironet and Catalyst Access Points

Organizational Challenges Faced

Finding the right tools quickly was a challenge as we needed to be operational as soon as possible. We were testing several products in parallel and had very tight deadlines to provide feedback to make purchasing decisions. With more time we may have been able to find products that integrated better with each other and had features sets more suited to our work environment.

Impact on Organizational Challenges

It had helped with keeping everyone connected. The main two products we use Webex App for calling and meetings and APs to provide users more mobile access, so they do not need to be close together to access network drops.

Alternatives Considered

Microsoft Teams

We selected both Microsoft Teams and Webex. Users have the option to use both programs. Webex meetings were easier to join but Teams was more user friendly and we already had Teams licenses bundles in with our Microsoft Licensing

Key Insights

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

MS SharePoint / SQL, Microsoft Teams, Adobe Marketo Engage, Cisco VoIP PBX

Likelihood to Recommend

It is well suited for video rooms. The product works and can be run on webpage without issue so it is not a struggle to get users signed in to meetings.

It is not appropriate for onsite teams as the main functionality is video meeting rooms. An alternative to Webex is Microsoft Teams which depending on your Microsoft licensing might be free making it hard to justify purchasing Webex.

Webex App Review

Overall Satisfaction with Webex App