Item: Webex App
Rating: 7
Author: Verified User

Overall Satisfaction with Webex App

Use Cases and Deployment Scope

This was used in my org before Zoom came in. We used this widely as our teams were distributed across many New York, Chicago, Toronto, and Pune, India locations. This was useful as it allowed us to maintain collabs between all the teams. The share screen functionality helped us debug problems together.

Pros and Cons

Pros

Enterprise grade awesome security.
Meeting tools like Live chat, screenshare and Q&A.
Inherent noise cancellation features.

Cons

GUI is a bit clunky, but that may be a personal preference.
Integration with 3rd party tools/activities such as Google Docs, MS Office Online, MS Visio, etc.
If bandwidth flickers then performance becomes degraded.
Mobile App is a bit clunky to use.

Return on Investment

Increased Productivity and Efficiency.
Cost Reduction by enabling remote meetings, reducing the need for in-person travel-dependent meetings.
Improved Business Continuity during world-affecting scenarios like COVID-19, natural disasters, political turmoil, etc.

Cisco Products Used for Hybrid Work

Cisco AnyConnect
Cisco Secure Endpoint

Impact on Organizational Challenges

Cisco's AnyConnect and Webex have significantly eased the transition to hybrid work by providing secure remote access and seamless collaboration. AnyConnect addresses security concerns by establishing robust VPN connections, while Webex fosters communication and productivity across distributed teams. This combination has improved organizational flexibility, scalability, and business continuity, effectively tackling security, team cohesion, and employee productivity challenges in a hybrid environment.

Hybrid Work Experience

Hybrid work, supported by Cisco's Webex and AnyConnect, has generally yielded increased employee flexibility and productivity. AnyConnect ensures secure remote access, while Webex facilitates seamless collaboration. However, challenges persist, notably in ensuring equitable participation in hybrid meetings. Cisco is addressing these with AI-powered features and evolving meeting room technologies. Overall, reliable technology is crucial for a successful hybrid model, and organizations are adapting office spaces to foster collaboration and enhance the hybrid work experience.

Alternatives Considered

Zoom AI Companion, Stack Overflow for Teams and TeamViewer

Key Insights

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Slack, Microsoft Teams, Lucidworks Platform, GitHub Copilot, Google Gemini

Likelihood to Recommend

Scenarios Where Webex Is Well-Suited: Large enterprise-level meetings, companies with a hybrid/work-from-home environment, Places where we want to have formal large group meetings, and also suited for high-security-related meetings like in Healthcare and government. Scenarios Where Webex May Be Less Appropriate: For quick, informal video calls among friends or small, very informal teams, simpler, more lightweight apps might be preferred. Webex's enterprise-grade features can sometimes feel overkill in these situations. While Webex has collaboration tools, if a team is looking for rapid and informal collaboration, some other platforms may provide a more streamlined experience when we want to have meetings on mobile apps.

Webex App Feature Ratings

Comments

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"Webex: Reliable and Feature-Rich for Enterprise Communication"