Item: Webex App
Rating: 9
Author: Verified User

Overall Satisfaction with Webex App

Use Cases and Deployment Scope

Webex App is a collaborative solution for my team, which is used in office but especially for remote work. It enables the team to keep working in all conditions in a nomad way. After Covid, we needed a solution that enabled the team to keep in touch as we require several types of experts to intervene in any given customer situation. We needed a solution which would let us reach and be reached while being cost-effective.

Pros and Cons

Pros

Audio and Video calling. Any Webex App user in our organization can be reached internally but external customers or collaborators can be joined through PSTN calling as well through the app, without the need to have a calling device.
Asynchronous collaboration. We can all work and communicate, even in different time zones. The integration of Vidcast within the app is absolutely great and simplifies our job.
One app for multiple services. We use the same Webex App for calling, messaging and meetings, using the internal directory to contact everyone. We particularly love that we can contact any Webex user via message, even if they are not part of our organization.

Cons

Multiple accounts login. We wish we could have the ability to switch accounts in the app because we have multiple accounts for different organizations. It is truly a hassle to sign out and sign in several times.
It is great to have a web app for the Webex App, but it is severely limited. It would be great to have more features available.
I wish I could synchronize all the Webex contact details of the company to my Contacts page. Instead, I have to manually search for them or add them before they appear and stay on my Contacts page.

Return on Investment

Remote work is possible, saving money and time with time to market our products.
Implementing and deploying a cloud solution saved us a lot because we don't need the infrastructure of an on-premise solution but retaining features possible on-prem, especially with Webex Calling.
With the Webex App, we saved over 20% of the budget because we didn't need to buy any other equipment than the employees PC. We invested in quality headsets instead of phones and still saved.

Cisco Products Used for Hybrid Work

Webex Meetings
Webex App
Webex Calling
Slido
Cisco Headset 700 Series

Organizational Challenges Faced

Change management with the team. The implementation itself went smoothly, especially since the solution is well documented from Webex. However, we had to work with trainers and experts to train the team and make sure everybody was at ease with the Webex App and what is possible to do there.

Impact on Organizational Challenges

Once the team started using the Webex App, it became more and more easy for them. The tool is quite intuitive and user friendly. Whenever they had questions that were beyond the first glance, we redirected them to the Webex Help page, where we found a trove of tutorials for all the actions to be performed in Webex App.

Hybrid Work Experience

With all the possibilities in Webex App, it was easier to navigate office and remote collaborations. Video calls, the layout customization, whiteboarding are all ways that helped the team feel connected and be more productive. With the implementation of Cisco AI Assistant within Meetings, it is even better because we don't need to be present in a whole meeting to be informed about all relevant information that we still need to act upon.

Alternatives Considered

Microsoft Teams

Webex App enables PSTN calling within the same platform. We do not want to overwhelm the team with several platforms, which will only result in having loss of productivity or efficiency because they will have to juggle with several different screens. Here, all the information is centralized. The analytics possibilities and metrics provided in the Control Hub were also a deciding factor for us.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Calendly, Microsoft Excel, Imagicle

Likelihood to Recommend

In my work, I have to collaborate with external customers quite often. It was very easy to set up a dedicated space for each customer and collaborate with them there. Each space has its tabs, where we can chat, share files, use whiteboards or add apps and integrations. This enabled me to have a customized interaction with each of my customers, which in turn helped in the global satisfaction level. It was more convenient for both parties.

Webex App: the digital collaboration revolution