Webex Meetings - great functionality expensive licensing

We were using Webex Meetings for phone and video conferencing and webinars, and eventually we integrated it with our Cisco Phone system to allow our users to have soft phones as well. We used it to address the lack of video sharing from a previous provider. We eventually retired Webex Meetings and replaced it with Teams.

We ran into some difficulties at first during the rollout of Cisco Anyconnect for VPN because the user base was accustomed to using Citrix Virtual Desktop and the biggest issue was getting our users to take their laptops back and forth between the office and home and training them to remember to disconnect from VPN when going back into the office- we ended up going with Palo Alto Global Protect as a replacement for Cisco Anyconnect

The ability to work remotely allowed our users to continue to be productive when offices were closed due to the pandemic and has allowed many of our users to maintain a hybrid work schedule which has helped increase employee wellbeing

We had a lot of resistance to going to hybrid after having been fully remote during the pandemic - when it ended, many employees did not want to come back into the office - but after some time, the users have adjusted to hybrid schedules