WebEx review
April 23, 2018

WebEx review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with WebEx Support Center

Our IT department uses it for remote support of users to diagnose issues, install apps or updates.

Pros

  • Reliable
  • Easy to use
  • Available

Cons

  • Memory use
  • Mobile support
  • Lower costs
  • Security
More enterprise
Well suited for remote support of offices.
Limited by admin support.

Cisco Webex Support Feature Ratings

Remote Administration
8.8
Screen sharing
9
File transfer
8
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
9
Centralized management dashboard
Not Rated
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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