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Easy to Use, Improvements on App would make Ideal Expense platform!
November 09, 2021

Easy to Use, Improvements on App would make Ideal Expense platform!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management
  • Travel

Overall Satisfaction with Webexpenses

Webexpenses is being used across the whole organization to file travel expenses and manage that process.
  • Importing claim receipts from the app on the phone to the desktop.
  • Notifications of when an expense is approved.
  • Matching the amount on a claim receipt to an expense and suggesting to attach that receipt to the expense.
  • The app crashes when trying to upload a receipt sometimes.
  • Making it clearer on what currency you will get reimbursed and what exchange rate is used.
  • Not needing to fill out the notes section for each claim as this can be time consuming.
  • Efficient way of managing expenses on the team and within the company.
The desktop online version is very easy to use but the app iPhone version is not -- the app often crashes when trying to upload a receipt but using the app is the fastest/easiest way to get a receipt onto the Webexpenses portal, as opposed to taking a normal photo, saving it down/e-mailing it to yourself and then uploading the photo onto the desktop version. If the capabilities and functionality of the iPhone app version could be improved then expenses could be filled much quicker and more efficiently.
I haven't been able to automate anything yet due to the inconsistencies of the app functionality and online desktop version.
Workflow is good, ease of use of the system is mostly intuitive and the detail/organisation of raising expense claims.

Do you think Webexpenses delivers good value for the price?

Not sure

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

No

It is quite intuitive to use and requires little to no training so new starters are able to also use it with ease when making claims/expenses. There is a good drop down list of options to choose from when making each expense within a claim to make it clearer to the approval teams on what each expense is related to. It is great that you can start a claim and come back to it at different times. I just find that the app version isn't as easy/straightforward to use so I purely use it to upload receipts onto the app and the fill out the rest of each expense claim on the laptop on the website.