Really good product
February 16, 2023

Really good product

Dr. Lauren Crigler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Therabill

Overall Satisfaction with WebPT

I use WebPT to schedule and document patient visits and to flow charges over into Therabill for billing insurance companies. Before using WebPT, it would have been nearly impossible for me to bill insurance companies, because of the extensive paperwork involved—WebPT makes that much easier.I also have experience training an administrative assistant to use it. Even though the admin was not particularly computer savvy, she was able to easily learn to navigate the program.

Pros

  • The ability to customize documentation to suite the needs of individual clinicians.
  • The ability to share calendar as well. Also customizing each persons calendar to see their needs and roles.
  • The ability to take that information and synthesize it into a billing program, whether that’s WebPT Billing or Therabill, is a game changer for a small practice

Cons

  • I wish I could quickly add a potential patient by just adding their name and phone number and not being forced to know other demographic information before adding them to the system. Then, ideally, this potential patient would have some kind of red flag next to her name, alerting others that her information is incomplete.
  • I wish the use of WebPT and add-on features (like benefits were discounted for companies that are extremely small.) WebPT is quite expensive when you only have one therapist working part time. I wish the base rate were lower and adding additional therapists were higher. This could allow WebPT to make the same amount of money while matching cost to benefit more accurately for the clinic.
  • I wish I had the ability to customize reports more. For example, I would like to be able to run a payment log report and pull payments that are deductibles, copayments, and coinsurance, but not the other types.
  • The use of WebPT and Therabill together make billing insurance companies easy so I can spend more time focused on patient care.
  • The ability to customize evaluations based on diagnoses, allows me to quickly tweak plans, problems and goals without having to re-create the wheel over and over again.
  • WebPT alerts me when a progress note is needed, or a plan of care is about to be out of date. This helps to prevent denied claims.
Web PT’s additional features are a tease for me personally. It would be nice if the software and all the benefits we’re bundled for a solo practice and cost significantly more as each therapist was added. The current cost structure seems to be that having more therapists is exponentially less expensive. Unfortunately, the most expensive practices to run or solo practices, but in a niche area like pelvic floor, physical therapy, solo practices are quite common outside of large cities.
What PT will not allow me to add my patient to the schedule, unless I have all of their democratic and insurance information. While this helps prevent claim denials, I wish I could at least add them to the schedule and not be allowed to start documenting without that information. Actually, it would be nice to be able to start documenting, but have the screen have a large red banner. Sometimes an admin is completing this information while I start with the patient, during that time I do my documentation in a word document and then transfer all the information to IPT in the evening. I like that I can take the activities done in the flow chart area and send them to the charge area. I think that this would make for an easier audit process if one were triggered.

Do you think WebPT delivers good value for the price?

Not sure

Are you happy with WebPT's feature set?

No

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

If you are a solo practice like mine, and you want to bill insurance, I think WebPT or similar software is necessary. If I did not bill insurance, software, like where PT is not nearly as important. For a small (especially solo) practice, the extra features that WebPT offers seem like they would be very nice, but are cost prohibitive.

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