WebTrends 9 Review
May 09, 2014
WebTrends 9 Review
Score 8 out of 10
Vetted Review
Verified User
Software Version
9
Overall Satisfaction with Webtrends Analytics
WebTrends is used by approximately 400 people across the organization who are trained as Web Authors. Web Authors are responsible for content management on the internal web pages for their department. We use WebTrends to gather data (visits, views, etc) and transform it into actionable information that we use to optimize web traffic.
- Story mode presents data in an easy to read narrative format. This is important for people who are not necessarily the most computer savvy but still have the responsibility in their job description of managing webpages.
- File exporting. This is convenient for whenever someone needs to report information to management.
- Product support. This is a must when dealing with a complex software and I know that users appreciate it.
- Outages. There have been a few times where the system was not able to provide information on the dates requested, which makes reporting to management difficult.
- Increased employee efficiency. With Webtrends, Web authors are able to see the effects that their content has on viewers.