WebTrends 9 Review
Anonymous | TrustRadius Reviewer
May 09, 2014

WebTrends 9 Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

9

Overall Satisfaction with Webtrends Analytics

WebTrends is used by approximately 400 people across the organization who are trained as Web Authors. Web Authors are responsible for content management on the internal web pages for their department. We use WebTrends to gather data (visits, views, etc) and transform it into actionable information that we use to optimize web traffic.
  • Story mode presents data in an easy to read narrative format. This is important for people who are not necessarily the most computer savvy but still have the responsibility in their job description of managing webpages.
  • File exporting. This is convenient for whenever someone needs to report information to management.
  • Product support. This is a must when dealing with a complex software and I know that users appreciate it.
  • Outages. There have been a few times where the system was not able to provide information on the dates requested, which makes reporting to management difficult.
  • Increased employee efficiency. With Webtrends, Web authors are able to see the effects that their content has on viewers.
It has helped my business objectives a lot and that of my team. Its the best on the market to the best of my knowledge and without it, I wouldn't be able to track my objectives properly.
Not sure what is meant by selection process.