Whatfix is a great tool supported by a great team!
May 22, 2021

Whatfix is a great tool supported by a great team!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Whatfix

We use Whatfix to serve our user base with guided instructional tours. It is mainly being used by the digital and marketing departments. We have a number of tours to help our learners onboard onto our system and for releasing general notices and alerts. We plan to do more with it as we get more comfortable with understanding the needs of our users and the features of Whatfix.
  • Ongoing support
  • Features
  • Listening to clients
  • Some limits around the product
  • Analytics
  • Tours
  • Ongoing support
  • Making data-driven decisions
  • Helping take our inductions fully remote
  • Onboarding new users
  • Helping reduce support tickets
We evaluated many on the market and there was only one other competitor that came in the same bracket as Whatfix and that was WalkMe.

We selected Whatfix due to the eagerness of the team to please and support their users, as well as the outstanding feature set they have.

Do you think Whatfix delivers good value for the price?

Yes

Are you happy with Whatfix's feature set?

Yes

Did Whatfix live up to sales and marketing promises?

Yes

Did implementation of Whatfix go as expected?

Yes

Would you buy Whatfix again?

Yes

Whatfix is well suited to creating guided tours on your website so long as the top level domain is the same. It solves a variety of problems and keeps on improving.

Whatfix doesn't currently give you complete insight into the data and has some minor limitations around rules and displaying tours.