Call Center Using When I Work
James Mcbride | TrustRadius Reviewer
October 24, 2017

Call Center Using When I Work

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with When I Work

We use it in our support department for our schedule of user experience people. We also use it to keep track of PTO and schedules when needed. This has helped us greatly in figuring out who is on and at what times. This has also been great to track PTO requests and who is off that day.
  • Great at allowing us to see at a glance who is working and what shift.
  • Allows us to track the PTO requests.
  • Allows us to customize based on the person and shift.
  • Can we cumbersome when first setting it up.
  • When trying to change a shift that is stable and going to be the same every day for the future can be tricky setting it up.
  • Users/price.
  • Has had a positive impact on PTO and scheduling people to be able to cover those shifts.
  • Allows us to track hours of people working.
  • We don't use all the features due to not needing them for our company scheduling.
  • to do work
When I work worked the best for our company and needs we had for it. The reason we went with when I work was it was easy to use, visually appealing, and allowed us to track when people were working or on PTO. This has been great for our support department.
Well suited in role of having to organize many people's schedules and needing coverage.
Not useful when an office works 9-5 and everyone has the same schedule.