Good overall, room for improvement
December 13, 2017
Good overall, room for improvement
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with When I Work
We use When I Work for most of our business. It really helps out our store managers with scheduling and timekeeping. We previously used pencil and paper; it was a great improvement to move this to an electronic fashion. Timesheets for payroll are all done quickly now, with the managers not having to add up paper time cards.
- Electronic Scheduling and communications with employees about shifts
- Accurate Timekeeping
- Support really needs improvement. They don't take phone calls!
- They don't always think of every customer when making changes to the system, and the hierarchy in the system is pretty hardcoded, there's no way to build your own on who reports to who or a way for an assistant manager to cover for the manager.
- Positive impact on ease of getting shifts covered
- Less time for managers on completing time cards at the end of a pay period