Good value
February 28, 2020

Good value

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with When I Work

When I Work is being used for our customer support team to track what each agent is supposed to be doing at any time—tickets, phones, lunches, meetings, etc.

Pros

  • Copying shifts to drag to other employees
  • Lots of color options to make it easy to see the difference in shifts
  • Templates

Cons

  • Making shifts longer and shorter by dragging them has always been buggy.
  • It would be cool if when I mark a scheduled person as out sick if there was a way to make, for example, all of their phone shifts go out to others on the team scheduled to something different.
  • Great for agents to know what others are doing
  • Great way of holding people accountable
I have not contacted their support team, but finding the place to do so is easy if I ever needed to.

Do you think When I Work delivers good value for the price?

Yes

Are you happy with When I Work's feature set?

Yes

Did When I Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of When I Work go as expected?

I wasn't involved with the implementation phase

Would you buy When I Work again?

Yes

When I Work is well suited for basic scheduling. If you need to adjust your schedule frequently, I do not think it is the best tool - it is time-consuming to update without a template.

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