If only they had better/accurate support...Would be exceptional if not for recent issues!
March 10, 2020
If only they had better/accurate support...Would be exceptional if not for recent issues!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with When I Work
When I Work is used for scheduling, time tracking, and employee attendance tracking.
- Scheduling is decent. It takes a long time to figure out, but once you have it down, it works.
- Mobile app warns people of scheduled shift prevents missed shifts.
- Time tracking is accurate and easy to interpret.
- Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
- Understanding their charges is a pain. I still don't know what I am paying for.
- If you are being overcharged, they don't care; they keep you on billing for something in a group.
- Decreased missed shifts
- Confusion if you have multiple locations/schedules
- Gives employees the ability to view their hours.
It's been a long time since I searched for other products. We went from something that was simply a time tracker, so this was a big step up.
Do you think When I Work delivers good value for the price?
Not sure
Are you happy with When I Work's feature set?
Yes
Did When I Work live up to sales and marketing promises?
No
Did implementation of When I Work go as expected?
No
Would you buy When I Work again?
No