If only they had better/accurate support...Would be exceptional if not for recent issues!
Anonymous | TrustRadius Reviewer
March 09, 2020

If only they had better/accurate support...Would be exceptional if not for recent issues!

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with When I Work

When I Work is used for scheduling, time tracking, and employee attendance tracking.
  • Scheduling is decent. It takes a long time to figure out, but once you have it down, it works.
  • Mobile app warns people of scheduled shift prevents missed shifts.
  • Time tracking is accurate and easy to interpret.
  • Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
  • Understanding their charges is a pain. I still don't know what I am paying for.
  • If you are being overcharged, they don't care; they keep you on billing for something in a group.
  • Decreased missed shifts
  • Confusion if you have multiple locations/schedules
  • Gives employees the ability to view their hours.
It's been a long time since I searched for other products. We went from something that was simply a time tracker, so this was a big step up.
No phone support, even if you beg!

Do you think When I Work delivers good value for the price?

Not sure

Are you happy with When I Work's feature set?

Yes

Did When I Work live up to sales and marketing promises?

No

Did implementation of When I Work go as expected?

No

Would you buy When I Work again?

No

Not great if you have multiple types of employees. We have salaried, hourly, and work at home hourly. Their platform cannot accommodate all types of employees. They sold me something that they went back and said was not actually what they sold me on trying to accommodate. They don't even know their own product. Can't get someone on the phone to help, so you're stuck trying to type your issues out. It never got resolved but not worth the hassle to move to a new platform right now.