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Acquia DAM (Widen) - good product with the potential for greatness
March 15, 2022

Acquia DAM (Widen) - good product with the potential for greatness

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Acquia DAM (Widen)

Acquia DAM (Widen) is integrated into our SaaS Sales Enablement platform via the API. We utilize this product for the administration, organization, and distribution of our clients' digital assets from a single source of truth across the entire content lifecycle allowing clients to develop a library of digital assets that are easy to search and ready to deploy rapidly. This improves brand consistency by controlling which digital assets exist "in the wild", and for how long, freeing up client stakeholders (brand managers, marketing leads, etc.) to provide additional value within their organizations.
  • Advanced metadata driven filtering
  • Simple archive and overwrite capabilities
  • Powerful role/group based access controls
  • Reporting and analytics are difficult to navigate and manage
  • Account/client success management is less helpful
  • Overall admin UX is not intuitive and inconsistent
  • DAM
  • API access
  • Enhanced brand consistency
  • Simplified relevant asset discovery
  • Improved asset access control
Currently considering upgrading to utilize both Workflows and Portals as well as expanding our use of the API to create different functionality workflows.
It's been mostly positive - quick reply times, helpful responses, collaborative approach to finding solutions, etc. Unfortunately in my experience, there have been a couple of instances in where support basically threw up their hands and said, "We see that there is a bug, but we don't know how to fix it or when it will be fixed".
Unfortunately, I cannot speak to that as we do not use Acquia DAM (Widen) as an internal tool.

Do you think Acquia DAM (Widen) delivers good value for the price?

Yes

Are you happy with Acquia DAM (Widen)'s feature set?

Yes

Did Acquia DAM (Widen) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Acquia DAM (Widen) go as expected?

Yes

Would you buy Acquia DAM (Widen) again?

Yes

We've used Acquia DAM (Widen) in our SaaS platform for years, and I have recently recommended that we use it as the internal DAM for our rapidly growing global company.