Meets expectations, but not at the forefront of DAM
March 02, 2022

Meets expectations, but not at the forefront of DAM

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Widen

We use Acquia DAM (Widen) to manage brand assets across multiple brands and business units.

Pros

  • Good level of detail with metadata and custom fields
  • Great that we can build custom portals based on business need
  • Flexibility with managing user roles

Cons

  • The search bar seems to pull inaccurate results
  • The custom web portals feel outdated in terms of design capability
  • Aided in asset availability across the business
  • Serves content up to our web properties well
  • Could use better engine to drive search
We plan to grow the number of brand assets being managed due to new product roadmap
Any technical questions have been met with a helpful support team to work through issues and concerns.
I inherited Acquia DAM (Widen) when coming into this role 2.5 years ago. The search functionality and AI-driven data layer is much more intuitive with Brandfolder. There is a lot of manual metadata entry in Acquia DAM (Widen) that is cumbersome and often ignored, leading to a poor search experience.

Do you think Acquia DAM (Widen) delivers good value for the price?

Not sure

Are you happy with Acquia DAM (Widen)'s feature set?

No

Did Acquia DAM (Widen) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Acquia DAM (Widen) go as expected?

I wasn't involved with the implementation phase

Would you buy Acquia DAM (Widen) again?

No

There is some decent base functionality for a DAM, but the search capabilities tied to the data layer make it difficult to find specific assets.

Acquia DAM (Widen) Feature Ratings

DAM Features
Not Rated
Uploading assets
Not Rated
Downloading assets
Not Rated
Categories
Not Rated
Asset storage
Not Rated
Asset sharing
Not Rated
Asset search
Not Rated
Tagging system
Not Rated
Content editing
Not Rated
Embed codes
Not Rated
Metadata
Not Rated
Collections
Not Rated
User access
Not Rated
DAM Integrations
Not Rated
DAM API
Not Rated
Workflow automations
Not Rated
Related asset discovery
Not Rated
Reporting & Analytics
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Data exportability
Not Rated
Content analytics
Not Rated

Comments

  • Jake Athey | TrustRadius Reviewer
    Jake Athey
    (Vendor Representative) commented 4 years ago
    Thank you for your review. I’m happy to know that Widen has helped you manage and distribute brand-approved content across teams - especially by using Portals. I hope you will consider reaching out to me directly at jathey@widen.com so we can discuss your concerns about our AI-driven functionality and portal design capabilities. We can review our roadmap for both features - as well as any other questions you might have. We value your business and hope to have the opportunity to talk about how we can achieve your DAM goals, together. -Jake Athey, VP Marketing & Customer Experience, jathey@widen.com

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