Acquia DAM (Widen)'s road is paved with best intentions
May 18, 2022

Acquia DAM (Widen)'s road is paved with best intentions

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Acquia DAM (Widen)

Acquia DAM (Widen) is our central source of truth for creative assets and rights management. It's also the workflow hub for our photography. We use their Portals feature to build pages for PR releases. The REST API gets used to connect to our PIM, CMS, and other internal tools for product development and merchandising.
  • Bulk upload versioning based on filename
  • Custom metadata schema creation
  • Saved searches
  • Upload profile flexibility
  • Standardizing group permissions when multiple groups are applied to the same user
  • Image cropping and processing is not as good as some systems
  • Eliminated the need for duplicate assets and multiple versions for different purposes
  • Asset expiration ensures contract terms are simple to adhere to
  • API connections to CMS & PIM system automate many tasks
Support teams are generally knowledgeable and well-meaning. The platform does not always support all of the features that the sales team promises. The onboarding representatives are very helpful and give good guidance for setting up the system to meet your organization's needs. Second-tier support is usually able to solve most issues for power users. Chat support is great for tackling common issues. Since the acquisition, some aspects of customer support have become less proactive and knowledgeable.

Do you think Acquia DAM (Widen) delivers good value for the price?


Are you happy with Acquia DAM (Widen)'s feature set?


Did Acquia DAM (Widen) live up to sales and marketing promises?


Did implementation of Acquia DAM (Widen) go as expected?


Would you buy Acquia DAM (Widen) again?


Asset processing can be slow at times because of shared processing power. Some processes like video processing only run hourly, so high definition previews are not readily available. Asset downloads are usually fast, and bulk downloads process quickly into zip files for users. Sharing assets internally could be better because the organization's existing user base does not populate as a contact list. Portal is a good feature, but the premium version should be included in the baseline for the pricing.