Acquia DAM (Widen)'s road is paved with best intentions

Support teams are generally knowledgeable and well-meaning. The platform does not always support all of the features that the sales team promises. The onboarding representatives are very helpful and give good guidance for setting up the system to meet your organization's needs. Second-tier support is usually able to solve most issues for power users. Chat support is great for tackling common issues. Since the acquisition, some aspects of customer support have become less proactive and knowledgeable.

Asset processing can be slow at times because of shared processing power. Some processes like video processing only run hourly, so high definition previews are not readily available. Asset downloads are usually fast, and bulk downloads process quickly into zip files for users. Sharing assets internally could be better because the organization's existing user base does not populate as a contact list. Portal is a good feature, but the premium version should be included in the baseline for the pricing.