Do not sign with Wishpond
November 19, 2021

Do not sign with Wishpond

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wishpond

Wishpond is supposed to be creating and running our paid social and google ads, as well as our email marketing. Wishpond made big promises to help scale the brand with strong ROI on social and google campaigns, as well as generate leads for email marketing. At this point, the experience has been nothing but frustrating. Negative ROI and very few conversions after 4.5 months, and getting the SOW executed is very difficult. Requires so much editing on all campaigns that it would be easier and have fewer errors if we did it ourselves. So far it has not solved any problems and has created several new ones.
  • They do a decent job on abandoned cart emails.
  • Decent visuals.
  • Execution- lots of errors and so much nagging required to get them to meet dates when creating campaigns.
  • Copywriting is rife with grammatical errors.
  • ROI and conversions are very low.
  • Slow communication response times.
  • [In my experience] overall just very ineffective and disappointing.
  • Long contract that is very difficult to get out of.
  • Negative google ROI.
  • A few conversions in September on paid social then none - negative ROI.
  • Between ad spend and Wishpond fees every month is negative ROI. Can’t wait until I can get out of this contract.
  • Emails don’t perform as well as my own for open rates or clicks.
Wishpond is inferior to both Klaviyo and Mailchimp. Steer clear of this company at all costs.

Do you think Wishpond Propel IQ delivers good value for the price?

No

Are you happy with Wishpond Propel IQ's feature set?

No

Did Wishpond Propel IQ live up to sales and marketing promises?

No

Did implementation of Wishpond Propel IQ go as expected?

No

Would you buy Wishpond Propel IQ again?

No

Well suited if you have zero time to set up email automations yourself and don’t care much if they are good. If you have Klaviyo, you are better off doing it yourself- my prior emails performed better than theirs. I mainly brought them on because I needed help with paid social and google, but the results have been terrible. And I will probably just take all my email marketing back and cancel their access to my account until I can buy out of the contract. The demo and concept are great, but do not sign with them - [I believe] they don’t do what they say and you get locked in.

Wishpond Propel IQ Feature Ratings

WYSIWYG email editor
5
Dynamic content
1
Ability to test dynamic content
5
Landing pages
Not Rated
A/B testing
5
Mobile optimization
5
Email deliverability reporting
5
List management
7
Triggered drip sequences
5
Lead nurturing automation
4
Lead scoring and grading
5
Data quality management
5
Automated sales alerts and tasks
Not Rated
Social sharing and campaigns
5
Standard reports
1
API
3
Role-based workflow & approvals
3
Customizability
2
Integration with Salesforce.com
Not Rated