Item: Wistia
Rating: 10
Author: Alex Jankila

Overall Satisfaction with Wistia

Use Cases and Deployment Scope

Our company uses Wistia to host our support and tutorial videos that our users access when learning to use our web platform.

Pros and Cons

Pros

The video hosting and playback provides a very solid experience for our clients.
I really like the viewer stats for projects and individual videos. It's allowed us to see just how effective, or ineffective, our videos have been.
In the few instances where we've run into issues with videos not loading, etc., Wistia's customer support has always been extremely quick to reply and a helpful in solving the issue.

Cons

I really like the ability to add links to the videos during playback, but it would be nice to be able to customize them more (color, font, location, etc.)
There have been times we've run into issues with embedding a video in our support portal and having the video not display properly based on some minor changes to how Wistia embeds the video.
The stats are great, but it would be nice if it was a bit easier to find stats for specific videos or small groups of videos instead of projects.

Return on Investment

We started using Wistia to host tutorial videos for our clients as a means to take the burden off our support team. And in the two years we've been using Wistia, we've increased our clientele while decreasing the burden on our support staff.

I don't have any specifics other than just take a look at what your needs are and comparing what Wistia has to offer. It's not YouTube by any means, but it's a very solid platform for having professional videos to use for your business. They make things very user-friendly; do a great job of staying up to date with the latest trends in technology and style, and continue to make improvements and listen to their clients. And they do a fantastic job of keeping you in the know with the emails and blog posts and helpful tips. I think they really are one of the best service companies I've ever had the pleasure of working with.

Comments

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Wistia is an easy to use service that will help you make the most of your videos.