Overall Satisfaction with WORK[etc]
Before WORKetc the information that one of our employees needed at any one time could be in as many a 4 different applications or systems. From our rudimentary help desk system to free floating excel spread sheets to emailing everyone in the company to see if anyone had the information they were looking for.
Many of our employees started creating their own documents keeping track of information they needed but inevitably - some new piece of information would be need and they wouldn't know where to go for it. WORK[etc] allows us to keep all that information in one place and it is just a quick search and a click away. The integration was fairly easy and with the ability to create as many custom fields as we needed - all the information is at our fingertips. It's still a work in progress - and always will be as information changes, new clients come on board, you know...the day to day.
But everyone is empowered to make the changes when needed so that we keep the data up to date. WORKetc for us and we have been able to communicate both internally as well as with our clients.
- One Word...Efficiency! Everything I need to know is just a click away if I don't already have it on my screen.
- Easy to use and understand.
- Web-based allows me to access it anywhere I am, including my mobile devices.
- The knowledge base and blog functionality in WORK[etc] allows us to easily create the documentation and get new and important news out to our clients.
- The Projects module is functional - but it's not quite there yet. The biggest things is being able to recognize that weekends and holidays are not necessarily working days.
- Definitely increased in employee efficiency and better customer service. Just having all this data that used to be in three or four different applications at our finger tips does wonders for overall team efficiency.
- ConnectWise
A management team of 4 people were split on ConnectWise. We saw the robustness of the product - we saw also how complex the setup would be. We anticipated a 2 or 3 month integration period. WORKetc seemed much easier to implement - for our purposes it was as robust as ConnectWise. All 4 of our management team was onboard for it.
Using WORK[etc]
12 - Projects, Billing, Support, Sales and Marketing
1 - Ability to communicate with people. Supporting WORKetc doesn't take much because they are so available to help.
- Support / Help Desk
- Project management
- Billing
- Makerting
- Ability to provide support away from the office.
- With the new improved iOS more of our people will be able to support our clients easier.
Evaluating WORKetc and Competitors
Yes - Ready Desk, ACT!, and a proprietary system. We want to streamline all of our different data into a single application.
- Price
- Product Features
- Product Usability
Usability. Comparing against other products - this one seemed to have all we needed and much easier to implement.
i wouldn't change a thing
WORKetc Implementation
- Implemented in-house